Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
As an Institutional Account Manager, you’ll join a dynamic, collaborative team of passionate professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter expert for Coinbase’s institutional suite of products, providing world-class service and support to our most valued institutional clients. Diligent, customer focused, and with a bias towards action, you will play a crucial role in the success of the Sales, Trading and Prime organization as we help build the crypto economy.
What you’ll be doing:
- As an Associate Account Manager, you will be responsible for supporting some of Coinbase Institutional’s highest priority client and working on initiatives to deliver excellent client experience
- You will partner with Senior Account Managers and Management to help support large and complex relationships across client segments including market makers, wholesale, asset managers and corporates
- Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and using our product suite efficiently with a focus on trading and custody across the Exchange and Prime
- This role will involve you working closely with cross functional partners including Sales, Trading, Legal, Compliance and Operations to onboard clients to ensure are supported across our product suite
- You’ll provide a best in class experience for our clients through effective stakeholder management, conclusive prioritization and efficient execution across initiatives
- You’ll manage client escalations in a timely and effective manner with clear communication to AM Leadership when appropriate and root cause analysis
- Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and using our product suite efficiently
- Effectively triage, manage and prioritize incoming client requests. Handle requests through to resolution with limited support, including delegating across teams of subject matter specialists
- Facilitate prospect and client demo calls, serving as subject matter specialist on product features in partnership in partnership with Sales coverage
- Distill client feedback to internal teams including Operations, Engineering and Product when surfacing bugs, incidents or general product requests and feedback
What we look for in you:
- Exceptional verbal and written communication skills with a focus on influencing outcomes
- Ability to foster trusted and lasting relationships with clients and internal stakeholders to deliver results
- Understanding of risks across key functions and workflow to identify issues and concerns
- Organized and independent working style to enable you to manage your book of clients effectively
Nice to haves:
- Digital Assets experience & knowledge
- Prior Prime Brokerage experience
- Prior Account/Relationship Management experience
- Fluent in either French, German, Italian, or Spanish
Job ID: P67235
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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