At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.
About the Team
This team is part of the Legal & Compliance Operation Centre's Learning Development & Quality Assurance (LDQA) team , home to specialized teams of operation experts in compliance activities, many with years of first-hand experience across a wide range of industries and sectors. This team supports the business by ensuring we adhere to global standards of compliance practices covering Customer's Due Diligence (CDD) checks, Anti-Money Laundry (AML), Financial Crime Prevention, Sanction checks, and through our Legal Operation team who oversees daily compliance based reports. We strive to ensure we meet the global standards of compliance framework as well as introducing new and innovative solutions to everyday issues when it comes to compliance within the Crypto industry.
About the Opportunity
The Learning Development & Quality Assurance (LDQA) role is park under the Compliance department tasked in handling both the Quality Assurance activities as well as involved in planning out all appropriate training needed to ensure sufficient level of knowledge in relation to ensuring the high level of Compliance knowledge and global standard practices. This team supports the business by ensuring we adhere to global standards of compliance practices covering Customer's Due Diligence (CDD) checks, Anti-Money Laundry (AML), Financial Crime Prevention, Sanction checks, and through our Legal Operation team who oversees daily compliance based reports. We strive to ensure we meet the global standards of compliance framework as well as introducing new and innovative solutions to everyday issues when it comes to compliance within the Crypto industry.
Key Responsibilities: What You’ll be Doing
Quality Assurance Responsibilities:
- You will be tasked in outlining the existing QA frameworks and policies within the Compliance Operations department covering Anti-Money Laundering (AML), Customer Due Diligence (CDD), Sanctions & Legal Operations team and assessing the relevancy of the existing practices and any improvement needed to be introduced.
- Established the proper channels of QA assessment methodology as well as the qualifying criteria that reflects the business needs in ensuring we maintain a high-level of compliance standards in the business operation.
- Conduct root cause analysis of quality issues and complaints pertaining to Compliance standards to identify systemic problems and develop action plans for improvement.
- Develop standards to analyze quality monitoring data to identify trends, patterns, and areas of improvement, and provide recommendations for training and process enhancements.
- Initiate calibration sessions within the operation, training, and product teams to establish process, define quality standards, ensure consistency/fairness, refine and refocus training.
- Develop and maintain quality documentation and processes including quality nuances/scorecards, quality assurance departmental SOP, and other quality-related materials.
Learning & Development Responsibilities:
- Collaborate in developing with internal and external stakeholders for training-need-analysis (TnA) exercises, ongoing training recommendations based on product / process knowledge test (PKT) results for existing employees as well as for newly onboarded employees.
- Developing a business-partnering role for internal stakeholders on training progress reports and any interventions initiatives for performance improvement.
- Taking charge in developing several Learning & Development channels methodology such as e-learning, classroom training, mentorship / job shadowing, immersive induction and any other channels to reflect based on global industry best-practices standards.
- Lead the development of assessment modules, frequency, content as well as corrective follow up initiatives for below performance.
- Taking a proactive role in partnering with businesses in addressing any potential key issues in learning & development topics such as below performance corrective intervention, module development, industry knowledge updates any any other topics surrounding the L&D and quality assurance of Compliance & Legal operation
Requirements: What We Look In You
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Minimum 2-4 years experience in Quality Assurance field particularly in compliance (AML & Sanctions)
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Existing experience in conducting cyclical or systematic quality assurance in compliance (AML / CDD / Sanctions)
- Experience in participating in designing and improving criteria of QA scoring in Compliance
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Experience in skills audits and training needs analysis.
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Knowledge of instructional design principles, adult learning theory, and training evaluation methodologies.
Why Join Us?
- Competitive remuneration package (Basic Salary + Generous KPI bonus program + Annual Increment).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Yearly Bonus
- Hybrid work arrangements
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
