Location: Zug (primary) with regular presence in Vaduz

Employment Type: 80 - 100%

Start Date: As soon as possible

Position Summary

We are seeking a hands-on, reliable, and service-oriented Junior Operations & Community Manager to support the day-to-day activities of our coworking and business center operations in Zug and Vaduz. This role focuses on operational execution, member experience, administrative tasks, and facility support.

You are organized, proactive, and comfortable working in a dynamic environment that combines hospitality, office administration, and client interaction. If you have a strong sense of ownership, attention to detail, and flexibility, this position is for you.

As part of the CV Labs Operations team, you will gain exposure to the full operational lifecycle of a business centre environment, including workspace services, client onboarding, administrative processes, and additional service offerings that support member companies. This provides valuable insight into how operational excellence contributes directly to client satisfaction and business growth.

Tasks

Key Responsibilities

Operations & Administration

Execute daily operational tasks across the premises in Zug and Vaduz
Manage onboarding and offboarding processes for members (contracts, access badges, documentation, system updates)
Manage postal services, including mail reception, sorting, notifications, and distribution
Maintain accurate internal records, CRM data, and administrative files
Support basic accounting tasks (invoice preparation, payment follow-ups, expense tracking support)

Client & Community Support

Act as a front-facing contact for members, visitors, and service providers
Deliver a high-quality customer experience aligned with hospitality standards
Respond to inquiries via email, phone, and in person
Support relationship management with existing clients
Handle client requests efficiently and escalate when necessary
Provide occasional operational assistance to the events team (setup, logistics, guest support)

Requirements

Experience & Skills

Minimum 2 years of professional experience in operations, administration, hospitality, customer service, or a related field
Strong organizational and multitasking skills with attention to detail
Client-oriented mindset with excellent interpersonal skills
Ability to work independently with a proactive approach to problem-solving
Comfortable with administrative tools, spreadsheets, and digital systems
Basic accounting knowledge is an advantage

Languages

English: Professional proficiency
German: Good working knowledge
Additional languages: Advantage

Other Requirements

Valid driving license
Valid work permit
Flexibility to travel between Zug and Vaduz

Benefits

What You Will Gain

Exposure to the full operational environment of a dynamic business center
Understanding of workspace solutions, service delivery, and client support models
Insight into the other services that are offered at CV Labs & CV VC
Opportunity to develop cross-functional knowledge across operations and client experience
Professional growth within an international environment

CVVC

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Junior Operations & Community Manager