Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are seeking a highly skilled Business Intelligence Lead to join our Customer Service team. The ideal candidate will have a strong foundation in data analysis and a proven track record of leading teams to deliver actionable insights. This role will be responsible for overseeing the team’s data analysis efforts, identifying key trends, and providing strategic recommendations to improve customer satisfaction.
Responsibilities
- Data Analysis and Insights:
- Conduct in-depth data analysis to identify trends, patterns, and opportunities within customer service operations
- Develop and implement data-driven strategies to optimize processes and improve efficiency
- Utilize advanced data analysis techniques, such as cluster analysis, regression analysis, and statistical modeling
- Monitor key performance indicators (KPIs) and generate regular reports to track progress and identify areas for improvement
- Team Leadership:
- Lead and mentor a team of data analysts, fostering a collaborative and innovative work environment
- Assign tasks, provide guidance, and review team members' work to ensure accuracy and quality
- Develop and implement data analysis best practices and standards
- Project Management:
- Manage end-to-end data analysis projects, from initiation to completion
- Collaborate with cross-functional teams to gather requirements, define project scope, and deliver timely results
- Prioritize tasks and allocate resources effectively to meet project deadlines
- Data Visualization and Reporting:
- Create clear and compelling data visualizations, including dashboards and reports, to communicate insights to stakeholders
- Utilize data visualization tools like Datawind to generate interactive and informative reports
- Strategic Partnerships:
- Work closely with business leaders to understand their data needs and provide actionable recommendations
- Collaborate with product and engineering teams to identify opportunities for data-driven product improvements
Requirements:
- Technical Skills:
- Proficiency in SQL, Python, or other programming languages
- Strong understanding of data warehousing and data modelling concepts
- Expertise in data visualization tools (e.g., Tableau, Power BI).Advanced Excel skills, including macro development
- Soft Skills:
- Excellent analytical and problem-solving skills
- Strong communication and presentation skills
- Ability to work independently and as part of a team
- Detail-oriented with a focus on accuracy
- Experience:
- 3+ years of experience in data analysis or business intelligence.
- 3+ years of experience leading teams.
- Experience in the financial services or technology industry is preferred.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
