About Uphold
The Web3 economy will redefine how financial value is held and transacted - with much activity shifting towards blockchain networks and digital assets. Founded in 2013, Uphold is a Web3 financial platform that supports almost 300 digital assets and acts as a Regulated Gateway to the Web3 economy. Featuring integrations with 26 blockchain networks and a robust trading engine connected to 30 underlying venues, the platform allows users to trade ‘Anything-to-Anything’ while enjoying keen pricing and deep liquidity. Uphold has completed more than 120 million transactions worth $40 billion from 10 million customers in over 150 countries. Both people and companies need to access this exciting Web3 world, but it can be technically demanding and time-consuming.
Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.
To learn more about Uphold, please visit https://uphold.com
The opportunity
The Uphold Customer Due Diligence Associate is responsible for a wide range of activities including, but not limited to, assisting with creating and monitoring Standard Operating Procedures, acting as the escalation point for compliance alerts as by the Compliance operation teams, and updating client records to ensuring accurate reporting. In addition to the above, the Associate will be responsible for assisting the Compliance department in executing daily compliance functions of the Consumer Compliance team.
This is a hybrid position in Tampa, FL
What you’ll be doing primarily
- Monitoring customer ticket escalations regarding Compliance issues and ensuring excellent customer satisfaction
- Updating and reviewing customer profiles using internal CRM tools
- Investigating alerts including Negative News related crimes and resolving according to Uphold’s internal policies and procedures
- Interacting with compliance operations, investigations, fraud and other second-line of defense teams
- Reviewing and enhancing various KYC processes (KYC includes: Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD), Periodic Reviews)
- Assisting in reviewing and recommending improvements for internal processes, including forms/checklists, data collection methods, analyses and reporting
- Executing various compliance transactions related to customer refunds/returns
- Assist the Compliance Department with ad-hoc projects and reviews as needed
Required qualifications
- Bachelor’s Degree
- 1+ years of AML/KYC/OFAC compliance experience working at a bank or financial services firm
- Experience performing specific AML compliance-related functions, including KYC/CIP, enhanced due diligence, business due diligence, and suspicious activity monitoring
- Knowledge of BSA, USA Patriot Act and OFAC Compliance requirements
- Ability to manage multiple tasks in a high-pressure environment
- Strong quality, delivery and customer service orientation
- Excellent verbal and written communication and interpersonal skills
- Excellent organizational, time management and prioritization skills
- Experience with Microsoft Excel and Google Suite products
Bonus if you have
- Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) designation
- Prior experience working at a startup in FinTech/Crypto
- Working knowledge of ZenDesk, Veriff, Jira, LexisNexis
- Availability for occasional work outside normal business hours
- Data Analytics skills
What we have to offer you
- A fun and collaborative work environment in a company that continues to grow, driven by extraordinary and passionate people that keep us innovating and challenging each day
- Competitive salary and benefits
- An international team in a cutting edge field
- A flexible and enthusiastic environment with work from home opportunities
- Growth and career opportunities and the chance to be proactive and creative
- Open and transparent culture - we get together on a regular basis to share updates, strategic plans, and engage with each other informally over (virtual) drinks
- Interesting events that keep you connected with the team and celebrate our success
If this job isn’t exactly what you are looking for, visit our careers page to check out all our exciting opportunities.
EEOC Employer
We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.
