Do youthinkyoucandomore? Areyoulookingfor a projectthatcandriveyoutomakeyourselfbettereveryday?Thenyoushouldjoin Wirex!
Who weare:
We’re Wirex, and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them – like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings, and setting up the world’s first cryptocurrency rewards scheme. Our vision is a world in which everyone can enjoy the benefits of digital currency – everything from the power to send money around the world near-instantly without breaking the bank to buying, storing, and exchanging 130+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry. We must be doing something right because more than 5.5 million people across 130 countries are helping to change the worldusing Wirex.
As a team member,you’ll be involved in:
— Act as a singlepointofcontact (L1) forinternalusersinallquestions;— Communicatewithemployees, analyzetheirneeds,andhelpthem resolvethemaccordingtoestablishedsupportprocesses;— Performinginitialsupportandevaluatingrequestsasneededtothenextlinesof support;— Control andcoordinatetheresolutionofrequestsonthesecondandsubsequentlinesofsupport;— Informing usersaboutthecurrentstatusandtimingofrequests;— Closingrequestsandagreeingclosureofrequestswithusers;— Informingusersaboutchangesandmalfunctionsintheworkofinformationalsystems, aboutplannedworkandunscheduledchangesatthelevelofrelevantservices;— Informingusersoferrorswhenworkingwithinformationsystems, providingrecommendationsfortroubleshooting;— Creationandmaintenanceofaninternalknowledgebase.
RequiredSkillsandQualifications:— Experience in User/Client support (Jira, ZenDesk, Redmine, etc.);— Office 365 suiteexperienceis a hugeplus;— Computer BASICS and understanding OS differences;—Abletounderstandusers’ issues, andquestionsandfigureoutthebest-fitsolutions;— Mostpolitepersonever, abletohandleemotionsineverysituation;—Capableofworkingunderpressureandhandlinguserswith a negativeattitude;— Customer- andresult-oriented;— Team player, notafraidofaskingquestionsandsharingideas;— Confidencein English (upper-intermediate/advanced).
Benefit:— Premium tariffs for Wirex product.
— Remote work with flexible hours.
— Home office allowance after probation period.
— Virtual share options scheme after probation.
— Health insurance coverage after probationary period.
— Generous vacation policy: 23 business days of paid leave + 12 paid floating holidays.
— Paid sick leave, Birthday, and Anniversary leave.
— Length of Service Holidays.
— Engaging in online events for learning and enjoyment.
— Coworking with all facilities and shelter.
