Join the Future of Money
At Strike, we're building a world where everyone has access to Bitcoin—a truly open, global, and public digital infrastructure for money. Together, we're leading a financial revolution that promises a more fair, honest, and equitable future for everyone. Strike is the global Bitcoin app—a simple, fast, and secure way to buy bitcoin and send money worldwide. Available in over 100 countries, including the U.S., Europe, Latin America, and Africa, Strike is redefining global finance. Join us in our mission to create a more inclusive financial future for all.
Role:
Strike is looking to hire a Fraud Operations Specialist with experience in handling suspicious accounts in a fintech setting. Come join our rapidly expanding fraud operations team as we bring Bitcoin payments to the world. The successful candidate will answer related support tickets, act as an escalation point and collaborate with product and data teams to enhance fraud prevention capabilities. The role involves supporting existing fraud controls and systems in place. The ideal candidate should thrive working in a fast paced, startup environment and be excited about Strike’s mission and potential. The person joining us must be comfortable with a team-first approach in a remote work environment.
Responsibilities:
- Handling fraud inquiries from the customer support team
- Ability to follow best practices for suspected fraud ticket handling
- Collaborate with other fraud operations team members using standard operating procedures
- Collaborate with the compliance and data teams on investigating fraud trends and individual account assessments
- Assessing accounts flagged in automated alerting
- Chargeback dispute handling
- Facilitating fraud audits
Requirements:
- 2+ years fintech support handling suspected fraud
- Background in KYC compliance is recommended
- The ability to remain calm under pressure
- Strong verbal and written communication skills
- General understanding of Bitcoin, Lightning, and traditional financial products such as ACH, SEPA, FPS
US-Based Positions:
- Salary range: $60-73K. The actual salary will be determined using location and experience based data.
- Equity in a high growth startup
- Health, dental, and vision insurance premium contributions; short & long term disability insurance and basic life insurance
- Cell phone and internet reimbursement
- Flexible PTO, sick leave & parental leave
- Access to participate in a company 401k plan
Non US-Based positions
We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We employ high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply hire talented, passionate individuals who are excited to be a part of our team.
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