Security Operations Manager

OKX • Full-time • Hong Kong, Hong Kong SAR • 3w ago

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

We are seeking a highly motivated Security Operations Manager to oversee the daily execution of executive protection, public event security, incident response, crisis management, corporate office security, and vendor coordination. This role ensures the operational effectiveness of security strategies while working closely with third-party security vendors responsible for resource deployment and logistics. The ideal candidate will have extensive experience in physical security risk management, corporate security operations, executive protection, and vendor oversight in a high-risk, fast-paced fintech/cryptocurrency environment.

This role is ideally suited for individuals with a background in military, law enforcement (USSS) or intelligence officer background.

What You’ll Be Doing

Executive Protection & High-Risk Travel Security
- Support executive security programs, ensuring safe movement for C-suite executives and high-profile individuals.
- Analyze travel risk assessments and implement security measures for executives’ domestic and international travel.
- Coordinate with vendor-provided protective security services, including close protection and secure transportation.
- Continued real-time assessment of threat intelligence affecting executive movements and adjusting security protocols accordingly.
Public Event Security & Risk Mitigation
- Oversee security planning and risk assessment for corporate events, industry conferences, and public engagements.
- Coordinate with vendors to ensure crowd management, emergency preparedness, and controlled access to venues.
- Ensure security plans comply with local regulations, venue security policies, and emergency preparedness protocols.
- Act as the primary liaison between the security vendor, law enforcement agencies, and event organizers (internal & external).
Incident Management & Crisis Response
- Serve as the primary responder to physical security incidents, including workplace violence/active shooter incidents, cyber-physical threats, natural disasters, etc... coordinating real-time mitigation efforts.
- Serve as the Incident Commander in emergency situations, coordinating with internal stakeholders, security vendors, government agencies and law enforcement.
- Assist in developing and executing crisis response plans, ensuring business continuity during security threats, real-time incident reporting, investigation, and resolution, leveraging vendor resources for immediate response, implementing and oversee incident reporting, escalation procedures, and post-incident reviews.
- Conduct post-incident analysis and implement corrective actions to enhance future security measures.
- Investigate site security incidents and provide detailed reports.
- Coordinate emergency drills, evacuation procedures, and active threat response training for employees.
Physical Security Risk Assessments & Corporate Office Security
- Coordinate with security vendors for physical security audits of corporate offices, identifying vulnerabilities and implementing corrective measures.
- Ensure compliance with security best practices, access control policies, and emergency evacuation procedures.
- Oversee security technology implementation, including surveillance systems, intrusion detection, access control integration and training aligned with our global policy, with local threat considerations.
- Coordinate with building management, law enforcement, and emergency responders to maintain a secure corporate environment.
Vendor Management & Security Liaison
- Oversee the day-to-day coordination with third-party security vendors, ensuring quality, security needs and service level agreements (SLAs) are met.
- Manage performance evaluations and compliance audits for vendor-provided security services.
- Collaborate with the vendor to optimize resource allocation, ensuring efficient deployment of security personnel, technology, logistics and continuous vetting.
- Maintain strong relationships with law enforcement, regulatory agencies, and global security partners to enhance security posture.

What We Look For In You

7+ years of experience in corporate security, executive protection, physical security risk management, or a related field.
Military, law enforcement or intelligence officer background preferred
EMT or other medical certifications are preferred.
Proven experience and strong knowledge of physical security technologies, access control systems, surveillance monitoring, and emergency response protocols.
Experience in incident management, crisis response, and business continuity planning
Ability to work under high-pressure conditions, make critical decisions, and respond to emerging threats in real-time.
Strong leadership, communication, problem solving skills, and stakeholder management skills.
Experience working internationally