About Uphold
The Web3 economy will redefine how financial value is held and transacted - with much activity shifting towards blockchain networks and digital assets.
Founded in 2013, Uphold is a Web3 financial platform that supports almost 300 digital assets and acts as a Regulated Gateway to the Web3 economy.
Featuring integrations with 26+ blockchain networks and a robust trading engine connected to 30 underlying venues, the platform allows users to trade ‘Anything-to-Anything’ while enjoying keen pricing and deep liquidity.
Uphold has completed more than 120+ million transactions worth $40 billion from 10 million customers in over 150 countries.
Both people and companies need to access this exciting Web3 world, but it can be technically demanding and time-consuming.
Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.
To learn more about Uphold, please visit https://uphold.com.
The opportunity:
Uphold is looking for a Product Manager to join our growing Product team. In this role, you will collaborate with existing Product Managers within the Lifecycle group, contributing to initiatives that enhance onboarding, activation, and account maintenance while ensuring compliance with regulatory requirements and fraud prevention measures—all while delivering a seamless and engaging user experience.
Additionally, you will help improve our internal tools, which enables our Support and Operations teams to manage customer accounts more effectively. Your contributions will directly increase operational efficiency, improve user satisfaction, and strengthen trust and retention across the platform.
This is a highly cross-functional role, requiring collaboration with Design, Compliance, Fraud, Legal, Engineering, Support teams and others to create secure, efficient, and user-friendly experiences.
What you’ll be doing primarily:
- Enhance the customer onboarding and activation processes, working closely with Product Design, Marketing, and Engineering to optimize user conversion and engagement.
- Support improvements to our internal tools, streamlining customer support operations, increasing agent efficiency, and improving user satisfaction.
- Work with Compliance, Legal, and Fraud teams to translate regulatory and security requirements into product solutions that balance security with usability.
- Contribute to cross-vertical product initiatives, collaborating with other PMs to drive company-wide improvements.
- Use data-driven insights to refine strategies and improve key metrics such as onboarding, activation, and user trust.
- Ensure clear and accessible product documentation for internal stakeholders across departments.
Required qualifications:
- Degree in Business, Technology, or a related field.
- 3+ years of experience working on technology-driven products as a Product Manager, Product Designer, Engineer, Data Analyst/Scientist, or User Researcher.
- Excellent communication skills (written and verbal) with high emotional intelligence.
- Metrics-driven mindset, with the ability to define and track success metrics across initiatives.
- Strong analytical skills, with the ability to interpret both internal and external data.
- Fluency in English (written and spoken).
Bonus if you have:
- Experience in fintech or finance-related industries.
- Background in onboarding, activation, compliance, or fraud-related topics.
- Technical experience.
What we have to offer you:
- Innovation and Impact: Be a part of a company driving innovation and making meaningful impact. Work on cutting-edge projects in a stimulating and challenging work environment.
- Competitive Compensation: We offer a salary, stock options, performance-based bonuses, and comprehensive benefits.
- Strong Company Culture: Join a supportive and positive work environment built on shared values of integrity, teamwork, accountability, and excellence.
- Global All-Hands Calls: Regular sessions to share updates, strategize, and foster connections.
- Development: Opportunities for training and mentorship programs.
- Flexibility: Work from home, from other locations or slightly different hours available.
- Inclusive and Diverse Environment: Foster an environment where different perspectives are valued.
Benefits:
- Annual bonus program based on individual, team and company performance.
- Home office stipend to support the setup of a productive home office.
- Generous PTO, healthcare coverage, and employee assistance programs.
- Interesting and fun events and celebrations.
- Foodie culture and well-stocked office kitchen.
Join our team and embark on a fulfilling career where you'll have the opportunity to grow, innovate, and contribute to something meaningful. Come and be a part of our talented team!
If this job isn’t exactly what you are looking for, visit our careers page to check out all our exciting opportunities.
EEOC Employer
We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.
