Job Responsibilities:
- Oversee operational support on all aspects of issuing and acquiring chargebacks;
- Appropriate escalation of bad debt incidents relating to issuing and acquiring chargebacks;
- Ensure streamlined approach is implemented and maintained within the team;
- All team members cross trained to work at a high standard;
- Ensure adequate processes in place to identify risks and make recommendations to effectively manage and enhance recovery of bad debt relating to acquiring and issuing chargebacks;
- Assist in strategic development of the team, proactively implementing changes to improve the recoveries process;
- Oversee the investigation of potential technical issues which could result in a loss of representment rights;
- Liaise with internal teams to address and reduce bad debt caused by system issues and manual processing errors relating to acquiring and issuing chargebacks;
- Review fraud trends on card deposits and recommend changes to prevent future potential losses;
- Maintain a sound understanding of the bad debt contributors in relation to card deposits;
- Ensure accurate management reporting on both sides - acquiring and issuing
- Enhance automation of current processes through the acquisition of new technologies or improvements to current technologies;
- Establish and maintain effective communication networks with key stakeholders, business partners and peers;
- Act as the key point of escalation for any high-level issues that affect Risk Operations and deal with these escalations in accordance with company policies and procedures;
- Work closely with Risk Management teams- Risk Analytics and Projects team, as well as Risk dedicated product owners;
- Oversee and support risk related projects, suggest and spearhead vendor solution pilots, and co-ordinate initiatives to automate manual processes;
- Escalate appropriately to the attention of the Chargeback analyst cases that relate but are not limited to: Bad debt & bad debt increase; Systems outages or failure; Breach of internal systems; Employee misconduct and failure to comply with company’s policies in place; Others related to potential financial and reputational risks for the company;
- Perform other duties as required as well as adhoc projects - lead and/or participation in business unit projects.
Job Requirements:
- Experience in the field of fintech risk controls is a plus;
- The Chargeback analyst should preferably have basic knowledge of the applicable legislation in the field of fintech business – payment instruments and e-money issuers, etc;
- The Chargeback analyst must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
- Ability to communicate effectively with people at all levels both inside and outside the Company;
- Strong written and verbal communication skills, excellent organizational skills, decision making skills, effective problem-solving skills, as well as skills to work independently and in team.
- Act with integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in the fintech industry and motivation to occupy the position.
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only.
