User Success Lead

0G Labs • Full-time • Remote (Remote) • 1w ago

About you

You are a strategic partnership leader equally comfortable managing a large portfolio of ecosystem partners and working with internal business teams. You’ll apply your relationship management and enablement expertise to design and execute innovative strategies to scale user growth across a multitude of Web3 products, achieving measurable adoption and retention metrics. In addition, you’re process-oriented with a proven track record of creating scalable frameworks/playbooks to streamline onboarding and hand-off procedures.

What you’ll accomplish

Forge and maintain high-impact relationships with founders, developers, dApps and protocols to support 0G's growing ecosystem
Develop and refine positioning strategies to highlight 0G's many value propositions for diverse market segments
Conduct in-depth market research to identify opportunities for growth including upsells, usage, and volume
Establish and deliver training programs within 0G to enable cross functional teams to support user acquisition
Partner with the product team to create a user feedback loop and help guide the feature development roadmap

What you bring

You’ve managed large (300+) books of business across multiple verticals and developed successful frameworks for user engagement (Weekly, Bi-Weekly, MBRs, QBRs, etc.)
You have a proven track record of upselling and expanding decentralized solutions with a focus on Testnet to Mainnet conversion.
You have created and delivered tailored GTM strategies that enhance user adoption and engagement across multiple platforms and regions.
You are a highly skilled interpersonal communicator who can collaborate internally across BD, Product, Engineering, and Marketing as well as externally to deliver value and successful partner outcomes.
5+ years of experience in user growth, strategic partnerships, or customer success within the blockchain or SaaS industries.

What we offer

Purpose: The opportunity to contribute to making AI a public good
Growth: A self-directed environment where you can take initiative to shape your role and career
Compensation: Market-competitive compensation including, for most roles, exposure to pre-launch tokens

In addition, 0G Labs is committed to the health and well being of all of our team members. To that end, we provide reimbursements towards a holistic set of experiences and courses:

Core self: Transcendental Meditation
Mind: Landmark Education
Emotion: Art of Communication
Presence: Speech Coach
Body: Fitness, gym and exercise memberships/classes