About Figure
Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.
In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.
Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!
Wealthfront Career-Launching Company
Figure Series D Announcement
About the Role
As a Collections Associate, you will be responsible for contacting borrowers with early-stage overdue payments to negotiate and facilitate the resolution of outstanding debts. You will work closely with borrowers to establish payment plans, answer inquiries, and provide assistance in bringing accounts up to date. Your objective is to recover outstanding balances while maintaining positive customer relationships and adhering to applicable laws and regulations.
What You’ll Do
- Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence.
- Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication.
- Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies.
- Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances.
- Address inquiries from borrowers regarding their accounts, payment history, and related matters.
- Maintain a professional and courteous attitude, ensuring positive interactions even in challenging situations.
- Document all interactions with borrowers, including details of conversations, agreements, and any promised payments.
- Update and maintain accurate records of accounts, payments, and communication history.
- Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices (e.g., Fair Debt Collection Practices Act).
- Provide regular updates and reports on collection activities, progress, and any issues to supervisors or management.
What We Look For
- 1-2 years of experience with in-house collections (0-60 day delinquency preferred).
- Previous experience in mortgage, financial services or banking is a plus.
- Strong communication and negotiation skills.
- Familiarity with debt collection laws and regulations.
- Ability to handle difficult conversations and maintain composure under pressure.
- Proficient in using computer systems, databases, G Suite, and relevant software.
- Able to commute to our Charlotte, NC office on a hybrid basis
- A quick and flexible learning style with the ability to navigate new technology platforms.
- A positive and problem-solving approach to customer service.
- Excellent communication and relationship-building capabilities.
- Ability to instill trust and rapport with customers.
- Strong organizational and prioritization skills.
- Flexibility and adaptability to ongoing refinements in process and structure.
Salary
- Compensation Range: $22/hr
- Competitive Performance Bonus
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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