Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.
About the Role
A Master Plumber will play a crucial role in ensuring the smooth operation and upkeep of our residential property's plumbing systems, contributing significantly to resident satisfaction. The Plumber will not only perform a wide range of plumbing tasks but also play a vital role in training and overseeing junior maintenance technicians in entry-level plumbing tasks (that do not require a plumbing license), ensuring quality workmanship and adherence to company standards. Our portfolio is primarily multifamily rental apartments, so this position will primarily work in the field to service maintenance requests submitted by our residents. Our business model is fairly unique, so this position represents a crucial part of our residents experience and puts a friendly face on our company.
Responsibilities (Individual Contributor)
- Perform a wide range of plumbing duties, including but not limited to:
- Install and repair plumbing fixtures (e.g., faucets, sinks, toilets, showers, water heaters)
- Troubleshoot and repair leaks, clogs, and other plumbing issues
- Maintain and inspect plumbing systems to prevent future problems
- Install and repair water lines and drain lines
- Ability to work with various pipe materials (e.g., copper, PVC, PEX)
- Adhere to all safety regulations and company policies and ensure all work is compliant with local codes and regulations
- Respond promptly and efficiently to resident plumbing requests, ensuring timely resolution and excellent customer service
- Maintain accurate records of all plumbing activities, including work orders, inspections, and repairs
- Respond to emergency plumbing situations as needed, including after-hours and on-call responsibilities
- Collaborate with maintenance technicians, other team members, and any external parties (as needed) to ensure the overall smooth operation of the property
- Manage inventory of plumbing supplies and tools, ensuring adequate stock levels and proper storage
Mentorship/Training Responsibilities:
- Train and oversee junior maintenance technicians on entry-level plumbing tasks that do not require a plumbing license, such as:
- Basic fixture replacement (e.g., faucet washers, toilet flappers).
- Clearing minor clogs with plungers or snakes.
- Identifying common plumbing problems.
- Understanding basic plumbing terminology.
- Develop and deliver training sessions for junior technicians on these entry-level plumbing procedures, safety protocols, and company policies related to those tasks
- Monitor the work of junior technicians on these specific tasks, providing guidance and feedback as needed
- Ensure that the work performed by junior technicians meets company standards for these specific tasks
- Act as a point of contact for junior technicians regarding these specific entry-level plumbing tasks, answering questions and providing support
Qualifications
- High school diploma or equivalent; technical or vocational training in plumbing preferred.
- Must have at least a journeyman license
- 5+ years of experience as a Plumber in residential property maintenance.
- Proven experience in training or mentoring junior team members in basic plumbing tasks.
- Strong knowledge of plumbing codes and regulations.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with a focus on providing excellent customer service.
- Ability to prioritize tasks and manage time effectively.
- Valid driver's license and access to a reliable vehicle
- Plumbing license required
Working Hours
This position will work Monday - Friday beginning at 9:00am at their first property assignment and continue on in the field until 5:00pm with a 30 minute lunch break taken at the team member’s discretion. This position will primarily operate within normal business hours week-to-week but is also expected to be available during weekends and assigned holidays for property-related emergencies. A list of potentially required on-call holidays is below:
- Birthday of Martin Luther King, Jr. (Third Monday in January).
- Washington's Birthday (Third Monday in February).
- Memorial Day (Last Monday in May).
- Juneteenth National Independence Day (June 19).
- Independence Day (July 4).
- Labor Day (First Monday in September).
- Columbus Day (Second Monday in October).
- Veterans Day (November 11).
- Thanksgiving Day (Fourth Thursday in November)
- Christmas Day (December 25)
- New Year's Day (January 1)
About our Culture
Though this position will be primarily field based, all team members have access to Groma HQ and the associated Amenities . We own the whole building and have made it very much our own space. We’ve got a gym, shower/locker rooms, a game room, a rooftop garden, and all the normal stuff to make the space comfortable and a fun place to be.
We have an ever-evolving list of values and conventions that guide how we operate as a company, but here are some of our core ones:
- We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
- Our whole team believes strongly that the challenges we are trying to solve require effective teams, not individual heroes.
- We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.
Job Benefits
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.
- 5% 401k match
- High-quality health and dental insurance plans
- Fully covered commuter passes for bus, subway, boat, or commuter rail
- Competitive paid time off policy
- Competitive compensation package
- 13 official company holidays
- 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways, and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate and using it as an opportunity - if they’d like to - to share the meaning of that day with the broader team
