Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
As part of Coinbase’s Enterprise Applications and Architecture organization, the CXCM (Customer Experience Channel Management) team is on the front lines of revolutionizing how we deliver exceptional support to millions of users globally. We are responsible for managing the agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate at peak efficiency.
We design, build, and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating scalable solutions that not only meet today’s needs but also anticipate the future of customer engagement.
In this role, you'll be at the forefront of building complex, scalable applications that directly impact the Coinbase customer experience. You will work on developing and optimizing GoLang backend APIs at scale, while integrating with third-party platforms to ensure seamless operations for our customer service teams.
What you’ll be doing (ie. job duties):
- Build high-performance services using GoLang and gRPC, creating seamless integrations that elevate Coinbase's customer experience.
- Adopt, learn and drive best practices in design techniques, coding, testing, documentation, monitoring, and alerting.
- Demonstrate a keen awareness of Coinbase’s platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams.
- Add positive energy in every meeting, and make your coworkers feel included in every interaction.
- Communicate across the company to technical and non-technical leaders with ease.
- Delivering top quality services in a tight timeframe by navigating seamlessly through uncertainties.
- Working with teams and teammates across multiple time zones.
What we look for in you (ie. job requirements):
- 2+ years of experience as a software engineer and 1+ years building backend services using GoLang and gRPC.
- Be a self-starter, executing complex solutions with minimal guidance while ensuring efficiency and scalability.
- Proven experience integrating at least two third-party applications using Golang.
- Hands-on experience with AWS, Kubernetes, Terraform, BuildKite or similar cloud infrastructure tools.
- Working knowledge with event-driven architectures (Kafka, MQ, etc.) and Hands-on experience in SQL or NoSQL databases.
- Good Understanding of gRPC, GraphQL, ETL pipelines, and modern development practices.
Nice to haves:
- SaaS platform experience ( Salesforce, Amazon connect, Sprinklr)
- Experience in AWS, Kubernetes, Terraform, GitHub Actions or similar.
- Experience with rate limiters, caching, metrics, logging, debugging.
PID: P65755
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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