At River we are building the most trusted and honest financial institution in the world, powered by bitcoin. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use Bitcoin..
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.
What you will be doing
- Case manage client questions and feedback regarding our products and services
- Support client base through the onboarding process, ensuring a seamless experience
- Analyze client activity and inquiries to identify trends, proactively addressing common challenges and opportunities
- Provide exceptional service to our clients and identify opportunities to go above and beyond
- Collaborate with Relationship Management, Financial Operations, Risk Management, Engineering, and Institutional teams to support business needs
- Identify and implement opportunities to use automation to scale processes and improve the client experience
- Be the voice of the client and provide input to product specifications based on client feedback
What we look for in you
- Excitement to work in a fast-paced fintech startup environment
- Excellent analytical and critical thinking abilities, with a data-driven approach to decision-making.
- Positive attitude and energy
- Strong critical thinker
- Great communication skills, both written and verbal, conversationalist, ability to explain things simply
- Highly adaptable, excellent time management and able to prioritize daily tasks
- 4+ years of experience in client operations, customer success, or a related field, preferably in fintech, financial services, or a fast-paced startup environment.
- Bachelor’s degree
- In the US west coast time zone
Nice to haves
- Preference to candidates with a degree in Economics, Finance, Business Operations, and Information Systems
Salary and benefits
- Salary: $75,000 $85,000- Full Time
- Competitive compensation and equity
- Unlimited PTO
- Medical, dental, and vision insurance
- 401k
- Fully remote position (some in-office training required)
Interview Process
- Screening Video Call (30 minutes)
- Role specific interview block (1 hour with 2 River employees)
- Prompted Writing Sample
- Culture & Executive Interview (1 hour block with 2 River employees)
