At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
We are seeking a Senior Account Manager (Team Lead) to join our team. The ideal candidate will have a solid understanding of financial markets alongside industry-specific knowledge. In addition, proficiency in both English and/or one additional language to liaise with external stakeholders and clients in the EMEA region.
The primary responsibilities of this role include engaging with institutional clients and providing exceptional customer-centric services to clients, driving revenue through creative problem solving and collaborating cross-functionally to deliver solutions in a timely manner. Alongside a strong grasp of low-latency trading, an understanding of the jurisdictional nuances of onshore/offshore markets as well as prior managerial experience are highly desirable for this position.
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Spearhead a regional team of highly experienced and motivated professionals, driving the team to deliver solutions that align with client requirements. Your leadership will be instrumental in fostering collaboration, maintaining high performance standards, and achieving business objectives.
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Prioritise and structure high-level deliverables by breaking them down into actionable, manageable tasks. Disseminate and manage progress whilst maintaining full accountability.
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Work closely with peers to support clients, leveraging your financial markets and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer.
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Proactively drive regional revenue by continually analysing and assessing client needs. Proactively identify upselling opportunities to expand product and service adoption.
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Handle a high volume of client enquiries, coordinate and delegate accordingly. Serve as the primary point of contact, fostering trust and building long-term relationships. Understand client goals, challenges, and industries to tailor solutions that drive success.
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Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information.
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Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points.
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Provide rotational weekend and holiday coverage as and when needed.
