Bitstamp is the original cryptocurrency exchange.
We started small in 2011, with just two laptops and big aspirations. Fast forward to today, and we have grown to serve over 5 million clients across the globe, benefiting from our commitment to security, transparency, and regulation. Whether through our intuitive web and mobile apps or our arsenal of industry-leading APIs, Bitstamp is where crypto enters the world of finance.
Our success is the result of innovative ideas, talented individuals, and the passion of our team. Together, we have helped shape the crypto industry and continue to push its boundaries. We are always on the lookout for new talent and crypto-curious thinkers who share our passion for the future of finance.
As an Account Manager, you will join the Business Development Department, responsible for delivering exceptional customer service, identifying new sales opportunities, and effectively addressing client concerns to ensure a high level of satisfaction.
The Benefits of Life at Bitstamp
- Work from home or any location that allows you to be most productive.
- Generous home-office allowances upon joining to help set up your workspace.
- Incentives: Financial rewards, Bitstamp Employee Annual Awards, and more.
- Sports and cultural activities, pet-friendly offices, a fully stocked fridge, team-building events, Bitstamp parties, and more.
What You'll Do
- Proactively identify new sales opportunities and employ cross-selling strategies within existing key accounts.
- Stay updated on industry trends, competitor activities, and market developments to proactively advise clients and inform internal strategies.
- Address client concerns effectively, providing timely solutions and ensuring high levels of satisfaction.
- Act as a trusted mediator between our company and clients, fostering open and effective two-way communication.
- Schedule client meetings, take meeting notes, and follow up on action items.
- Collaborate with cross-functional teams (including Customer Service, Product Development, and Sales Enablement) to ensure client expectations are understood and met.
What You'll Bring on Day One
- Excellent knowledge of English (both written and verbal). Knowledge of an additional foreign language is a plus.
- Understanding of the crypto industry or experience in financial services, fintech, or related sectors.
- Strong analytical abilities for tracking performance metrics and providing data-driven insights.
- A commitment to delivering exceptional customer service and exceeding client expectations.
- Key traits: Responsibility, goal-oriented mindset, self-initiative, effective communication skills, conflict resolution abilities, and a proven track record of teamwork.
