Product Director, Trust & Experience

OKX • Full-time • Hong Kong, Hong Kong SAR • 6m ago

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will own and improve high-impact user journeys that sit at the intersection of compliance, trust, and business growth.This role is focused on reducing friction in critical flows such as onboarding, identity verification, and account access, helping users get started quickly while ensuring we meet essential regulatory and risk requirements.

You’ll work closely with cross-functional teams across Product, Design, Engineering, Compliance and operations team to design thoughtful, scalable experiences that are intuitive for users and operationally sound for the business. The ideal candidate should possess strong Product Management skills, excellent problem-solving abilities and good user empathy. If you are an entrepreneurial product leader who thrives in a fast-paced environment and is passionate about driving innovation in compliance, this role will be a great fit for you.

What You’ll Be Doing:

Own end-to-end product strategy and roadmap for user onboarding and verification flows, driving measurable improvements in conversion, user satisfaction, and operational efficiency.
Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.
Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions.
Use data, research, and experimentation to make informed product decisions and prioritize improvements.
Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations.
Design and deliver product solutions that are audit-ready, transparent, and scalable

What We Look For In You:

5+ years of product management experience, preferably in a fintech, platform, or highly regulated environment.
Strong product intuition with a user-first mindset; you’ve designed seamless experiences in complex ecosystems.
Strong analytical skills and data-driven mindset, with the ability to identify user friction points
Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance.
Ability to translate abstract requirements into elegant, actionable product solutions.
Comfortable working across cross-functional teams and balancing competing priorities.
Excellent written and verbal communication skills, particularly in navigating technical and regulatory discussions.
Familiarity with global regulatory frameworks or data privacy requirements.
Experience with A/B testing, funnel optimization, and experimentation frameworks.
Fluent in English and Mandarin.

Perks & Benefits:

Competitive total compensation
Comprehensive insurance coverage for employees and their dependants
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