Overview
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.
Some things we’re proud of
- 🛠️ Building foundational tools in the cryptocurrency space
- 📄 Over 1M tax forms generated
- 💲 $80B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)
- 🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap
- 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]
- 💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret
- 🌴 Awesome benefits
Your mission
Lead CoinTracker’s Customer Support team delivering extraordinary support for our personal users and self service Enterprise users during tax season and year round.
Your one year outcomes
- Achieve 80% CSAT across all servicing channels and 90% of all SLAs.
- Improve team efficiency and manage costs effectively with the effective management of Contractors and BPO Resources.
What you will do
- Provide extraordinary support for all customers.
- Create a culture of kindness, empathy, and excellence.
- Be a champion of the customer and bring the VOC to the organization
What we look for
Role-agnostic
- Impact: Demonstrated ability to drive business impact
- Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind.
- Trust: Say what you believe. Do what you say.
- Communication: Able to clearly talk about the details and also zoom out to the bigger picture
Role-specific
- Builds processes and tools to up-level the entire team for the long-term
- Strong listener
- Makes sound decisions rooted in goals. Can see around corners and anticipates solutions.
The starting salary for this position is between $136,000 - $170,000. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience. This position also includes equity in CoinTracker and benefits like medical, dental, vision, 401(k), life insurance, and PTO.
