Deployment Strategist, North America Financial Institutions

TRM Labs • Full-time • Remote (North America) • $128k - $148k / year • 1m ago

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.

The Deployment Strategist team at TRM Labs partners with financial institutions to strengthen their risk management capabilities and ensure they achieve meaningful outcomes with our solutions. As a Deployment Strategist, you will serve as a trusted advisor to institutions as they integrate our platform into their compliance and investigative frameworks. This includes delivering targeted product training, addressing complex product and investigative questions, ensuring regulatory alignment, facilitating feedback loops, and enabling reference-ability across the industry.

The impact you will have:

Act as a trusted advisor, enabling financial institutions to maximize the effectiveness of our platform within their compliance, risk, and investigative functions.
Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data and conducting financial crime investigations.
Build and deliver product demonstrations tailored to compliance officers, investigators, and risk teams.
Conduct structured training sessions to ensure the platform is embedded into customers’ day-to-day compliance programs.
Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction.
Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes.
Proactively identify early signals of churn risk and implement effective mitigation strategies.
Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks, proactively addressing challenges before they escalate.

What we’re looking for:

5+ years of professional experience, ideally with Private Sector (e.g., financial services, fintech, banking).
Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential.
Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives.
Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly.
Strong collaboration skills and ability to influence outcomes in cross-functional settings.
Willingness and ability to travel within the United States as required.

Estimated Compensation:

$128,000 – $148,000 base + variable and equity

About the Team:

As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 7am-5:00 pm PST for meetings and collaboration.
Our Customer success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

Learn about TRM Speed in this position:

Rapid Client Alerts: You will draft and send client alerts about new sanctions and tool updates within hours.
Expedited Trace Validation: You will validate client traces and gather intelligence on VASPs within hours, coordinating with internal teams to expedite investigations and support law enforcement swiftly.
24-Hour Client Support: You will respond to urgent client inquiries, from trace validations to intelligence gathering, as quickly as possible to ensure fast and effective support.

Life at TRM Labs

Leadership Principles

Our Leadership Principles shape everything we do—how we make decisions, collaborate, and operate day to day.

Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability.
Master Craftsperson – We prioritize speed, high standards, and distributed ownership.
Inspiring Colleague – We value humility, candor, and a one-team mindset.

Accelerate your Career

At TRM, you’ll do work that matters—disrupting terrorist networks, recovering stolen funds, and protecting people around the world. You will:

Work alongside top experts and learn every day.
Embrace a growth mindset with development opportunities tailored to your role.
Take on high-impact challenges in a fast-paced, collaborative environment.
Thrive in a culture of coaching, where feedback is fast, direct, and built to help you level up.

What to Expect at TRM

TRM moves fast—really fast. We know a lot of startups say that, but we mean it. We operate with urgency, ownership, and high standards. As a result, you’ll be joining a team that’s highly engaged, mission-driven, and constantly evolving.

To support this intensity, we’re also intentional about rest and recharge. We offer generous benefits, including PTO, Holidays, and Parental Leave for full time employees.

That said, TRM may not be the right fit for everyone. If you're optimizing for work life balance, we encourage you to:

Ask your interviewers how they personally approach balance within their teams, and
Reflect on whether this is the right season in your life to join a high-velocity environment.
Be honest with yourself about what energizes you—and what drains you

We’re upfront about this because we want every new team member to thrive—not just survive.

The Stakes Are Real

Our work has direct, real-world impact:

Jumping online after hours to support urgent government requests tracing ransomware payments.
Delivering actionable insights during terrorist financing investigations.
Collaborating across time zones in real time during a major global hack.
Building new processes in days, not weeks, to stop criminals before they cash out.
Analyzing blockchain data to recover stolen savings and dismantle trafficking networks.

Thrive as a Global Team

As a remote-first company, TRM Labs is built for global collaboration.

We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships.
We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration.
By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values.

Join our mission!

We’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don’t worry if your experience doesn’t perfectly match a job description— we value passion, problem-solving, and unique career paths. If you’re excited about TRM’s mission, we want to hear from you.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

Privacy Policy

By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy

Learn More: Company Values | Interviewing | FAQs

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