ABOUT US
Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the fastest growing Bitcoin ATM operator in the world.
At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way.
If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, we look forward to hearing from you!
THE ROLE
Reporting to the Associate Director of Operations, the successful candidate will be responsible for overseeing and executing field assignments. These include new ATM installations, removals, relocations (both in-store and between locations), as well as machine and hardware upgrades. This position requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.
The role is based out of our Etobicoke, ON office and follows a hybrid work model of four days in-office per week.
WHAT YOU’LL BE DOING
- Coordinate with retailers and service partners to arrange and execute ATM installations nationwide.
- Plan and schedule installation timelines, ensuring alignment with inventory availability and partner capacity.
- Manage relationships with third-party service providers by scheduling work, monitoring progress, and ensuring timely completion of tasks.
- Create, track, and update service tickets for all ATM-related activities, maintaining accurate records and ensuring deadlines are met.
- Serve as the primary point of contact for inquiries related to ATM installations, maintenance, and upgrades, providing timely updates to retailers and partners via phone and email.
- Review and approve invoices related to field service jobs, ensuring accuracy and compliance with company policies
- Collaborate closely with internal teams (Sales, Warehouse, Compliance) to ensure accurate and up-to-date information sharing pertaining to field jobs.
- Contribute to the development and improvement of operational processes to enhance efficiency and service quality.
- Coordinate with the Marketing team to plan and execute in-store branding activities as part of ATM deployments
- Perform additional related duties as required to support the operations team.
WHAT WE’RE LOOKING FOR
- 1–2 years of experience working in a fast-paced environment, with a focus on planning and executing field jobs.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills to build and maintain positive relationships with partners and stakeholders.
- Problem-solving mindset with the ability to adapt quickly to changes and resolve issues proactively.
- Detail-oriented with a focus on accuracy and accountability in task execution.
NICE TO HAVE:
- Experience in field operations.
- Background in project planning and coordination.
- Experience reviewing, validating, and reconciling vendor or service invoices
WHAT YOU’LL LOVE ABOUT US
- Competitive Salary & Benefits – We value and reward our team members.
- Hybrid Work Environment – Enjoy flexibility while being part of a dynamic team.
- Professional Development – Opportunities for learning and growth.
- Team Culture & Events – Regular socials, team meetings, and collaborative workspaces.
- Impactful Work – Play a key role in a growing company and make a real difference.
Localcoin is committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive and diverse we are, the more our work will improve. If you're determined and great at what you do, come as you are.
If you require accommodation at any stage throughout the recruitment process, please notify your talent team or send an email to careers@localcoinatm.com
Please note: At this time, we are not seeking assistance from external recruiters or agencies
