Assistant Relationship Manager

OKX • Full-time • Dubai, United Arab Emirates • 2m ago

Who we are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

Role Overview:

OKX is looking for a Assistant Relationship Manager to join our growing team in Dubai. This role plays a key part in supporting our VIP and Institutional Sales teams, ensuring accurate data management, smooth client servicing, and efficient internal processes.

The ideal candidate is highly detail-oriented, organized, and comfortable working in a fast-paced, client-facing environment. You will act as a key operational support function, helping ensure that VIP client information, requests, and CRM records are always accurate, up to date, and compliant with internal standards.

Key Responsibilities

VIP & Client Support

Act as a first point of support for VIP-related queries, working closely with the Sales team
Assist with onboarding processes, account updates, and internal follow-ups for VIP clients
Coordinate internally to ensure timely resolution of client requests and issues

Sales Team Support

Provide day-to-day administrative and operational support to the Sales and VIP teams
Prepare reports, trackers, and summaries to support sales activity and performance monitoring
Support the Sales team with process coordination, documentation, and internal approvals

CRM & Data Management

Maintain and update client records in the CRM system, ensuring data accuracy and completeness
Ensure all client information, documentation, and status updates are properly recorded and aligned with internal policies
Regularly audit CRM data to identify gaps, inconsistencies, or required updates

Process & Compliance Support

Ensure all CRM and client-related activities are compliant with internal procedures and regulatory requirements
Support internal reviews, audits, and process improvements related to CRM and client operations
Liaise with Compliance, Operations, and other internal teams when required

Candidate Requirements

Experience

1–3 years of experience in a sales, private banking, account management, sales support, operations, or administrative role
Experience supporting sales or VIP/client-facing teams is a strong advantage, especially with traders or UHNI individuals
Exposure to fintech, crypto, financial services, or technology environments is a plus, but not required

Skills & Competencies

Strong attention to detail and high level of accuracy
Excellent organizational and time-management skills
Comfortable working with CRM systems and internal tools (e.g. Salesforce or similar platforms)
Strong communication skills and a service-oriented mindset
Ability to manage multiple priorities in a fast-paced environment

Languages

Fluent in English (written and spoken)
Hindi is an advantage but not mandatory

Mindset

Proactive, reliable, and detail-driven
Comfortable working behind the scenes to enable commercial success
Adaptable and eager to learn in a high-growth, evolving industry

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

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