About the Role
Zero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage.
This role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hash’s diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners.
This is a remote position for a candidate is based in East Coast, USA
#LI-remote
Responsibilities
- Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
- Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
- Serve as first point of contact for billing, account receivable, third party audit requests etc
- Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
- Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
- Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products
- Design and implement data driven reporting to track client satisfaction
- Own retention and contract renewals
- Excel at operating in a dynamic and quickly changing environment
- Act as internal buffer between client and leadership team
Requirements
- Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients
- Bachelor's degree or equivalent practical experience
- 5-7 years of experience in B2B Relationship Management
- Exceptional written and verbal communication
- The ability to work independently in a fast-paced environment
- Receptive to feedback and implements changes immediately with a positive attitude
- An interest in being a relationship builder, collaborative partner, and dynamic project manager
- Experience working in a complex ecosystem of SaaS or payments products
- An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
- Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
- Experience with contract negotiation and dispute resolution
- Experience in fintech, brokerage, and/or the crypto industry
Preferred
- Highly self-motivated, with an entrepreneurial mindset
- Self-confident, resilient and goal focused
- Motivated by a startup environment
- Experience working with product and engineering teams
Benefits
We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:
- Chance to earn equity
- Maternity and Paternity Leave
- WeWork Membership
- WFH Yearly Stipend
- L&D Yearly Stipend (after 6 months)
About zerohash
zerohash's full stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally. zerohash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.
Start-ups, enterprises and Fortune 500 companies, including Stripe, Interactive Brokers, Shift4, Franklin Templeton, and MoonPay embed our infrastructure to power a diverse range of use cases: cross-border payments, commerce, trading, remittance, payroll, tokenization, wallets and on and off-ramps.
Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.
The zerohash Culture
All zerohash employees are guided by the following characteristics and core principles:
- Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do.
- Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
- Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
- Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
- Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
- Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
- Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
- Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.
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