IT Support Engineer Intern

Blockchain, Inc. • Internship • Dallas • 3m ago

Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

As we continue to scale our global business across retail and institutional products, we are building an Early Careers program to develop the next generation of talent across multiple functions.

We are seeking a highly motivated IT Support Engineer Intern to join the IT team in our Dallas Office. This role offers hands-on experience in a fast-paced, high-growth fintech and crypto environment, working alongside experienced professionals on real business initiatives.

You will contribute to meaningful projects that support global IT operations and the end-user technology environment, while developing practical skills and gaining exposure to how a global technology company operates.

Duration: 6-month internship with potential for permanent employment

WHAT YOU WILL DO

Support day-to-day activities and projects within the IT support team.
Assist in delivering initiatives related to:
- Troubleshooting hardware, software, and network issues.
- Setting up new employees' workstations and getting them up to speed.
- Maintain a secure and efficient IT environment, keeping our data safe and systems running smoothly.
- Work closely with the IT team to improve processes and increase operational efficiency.
- Administer and support cloud-based tools including Google Workspace, Atlassian products (Jira, Jira Service Management), 1Password, Notion, and Slack and many more.
Conduct research, analysis, and reporting to support business decisions.
Collaborate with cross-functional teams such as HR, Legal Product, Engineering, Finance, Compliance, etc.
Prepare documentation, presentations, or insights for internal stakeholders.
Learn industry best practices and contribute ideas to improve processes and outcomes.

WHAT YOU WILL NEED

Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field, or have equivalent practical experience..
Strong analytical and problem-solving skills.
Clear written and verbal communication skills.
A proactive mindset and willingness to learn in a fast-paced environment.
Strong organizational skills and attention to detail.
Interest in fintech, crypto, digital assets, or technology-driven businesses.

WHY JOIN US

We are shaping the world of finance and now is the right time to join. We have exceptionally talented Blockstars who are eager to share their knowledge and help you grow your career. We offer a collaborative on-site working environment where no two days are the same and you will be able to create impact from your first day. You will also receive:

Hands-on experience at a global leader in crypto and fintech.
Real project ownership with measurable business impact.
Mentorship and guidance from experienced professionals.
Exposure to a high-growth, international, and regulated environment.
Opportunity for a full-time role based on performance and business needs.

COMPENSATION & PERKS

Competitive full-time salary based on experience and meaningful equity in an industry-leading company
This is a role based in our Dallas office, with a mandatory in-office presence four days per week.
The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
Performance-based bonuses
Apple equipment provided by the company
Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.