About the Team:
This team is part of the Global Business Services (GBS) function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth.
About the Opportunity:
The successful candidate will have fraud & risk experience in a global environment, with a proven track record of managing payment risk. You’ll be responsible for executing risk operations in our Budapest office, including supporting fraud prevention, detection and investigation processes, and performing the work in line with the applicable policies, and procedures/guidelines.
At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.
What You’ll Be Doing:
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Monitor transactions and user behavior to identify and pre-evaluate suspicious activities both on and off the OKX platform.
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Conduct on-chain analysis to track FIAT (traditional currency) and cryptocurrency flows and identify patterns associated with fraudulent behavior.
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Review customer transactions to identify fraudulent activities such as account takeover, social engineering, friendly fraud, identity theft and similar acts/risks.
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Pre-evaluate chargebacks / fraud claims and provide preliminary analysis on loss trends for further investigation. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
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Analyze patterns and trends in fraudulent activities to improve fraud detection strategies, including examining blockchain data.
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Provide detailed reports on fraud activities, risk exposure, and preventive measures to senior management.
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Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk, and prepare high quality documentation based on the steps taken (high level summary in an alert ticket and / or a comprehensive investigation report depending on the nature of the case).
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Contact customers via phone and/or app and/or email to validate the transactions activities and account information.
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Participate in the continuous improvement of fraud prevention and detection systems by staying updated with industry trends and technology advancements.
What We Look For In You:
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Minimum degree in accounting, finance, business administration, criminology, or other disciplines.
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At least 2 years of relevant fraud investigation experience.
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Fraud detection, prevention, investigation and risk management experience in the crypto, banking, financial and/or fintech sector.
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Strong ability to find fraud patterns, trends, and possess critical thinking skills.
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Experience with different payment methods and platforms.
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Ability to learn new technology tools quickly.
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Willingly to work according to given shift schedule to support 24x7 operations (Monday - Sunday).
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Good communication skills in both verbal and written in English
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Experience in customer service is a plus.
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Capable of working autonomously in both office and home-office environments.
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Willingness to collaborate with different regions globally, appreciate diverse cultural values and adopt the strengths and best practices of other cultures.
Nice to Haves:
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You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.
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Training/Experience in blockchain analytic tools (e.g.: Chainalysis).
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Experience working with teams across offices and time zones.
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Risk relevant Certification(CFE, FRM, CFA etc.) is preferred or equivalent.
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Experience with fraud detection tools and transaction monitoring systems.
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Familiarity with chargeback management processes.
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Notice:
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