Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Pull Payments Analyst on the Payments Risk Analytics team, you’ll be fully responsible for identifying and mitigating payments risk on one of our critical payment rails without negatively impacting core metrics and the broader customer experience. This role will report to the Manager of Payments Risk for the North American region and will be based remotely in the United States.
What you’ll be doing (ie. job duties):
- Identify, investigate and mitigate fraudulent deposit activity.
- Implement logic targeting bad actors and high-risk behavior associated with unauthorized deposit activity across multiple regions.
- Use data to assess risk and make decisions impacting large segments of our customer population; effectively measure and assess associated tradeoffs using quantitative analysis.
- Synthesize data learnings into compelling stories and communicate them to Payments Risk leadership.
- Review and respond to alerts regarding anomalous customer and transaction behavior.
- Measure fraud performance across payment methods, develop core metrics, and create dashboards to track and understand them.
- Proactively identify and close gaps in our monitoring.
- Own risk controls from end-to-end and scale processes to provide appropriate coverage as we expand our business.
- Own reporting processes and communication with relevant banking partners.
- Work with internal stakeholders in Product, Growth, Data Science and Engineering to develop and drive forward custom risk management strategies and techniques for different geographies.
What we look for in you (ie. job requirements):
- 4+ years relevant experience
- 2+ years fighting push payment fraud in an e-commerce or financial services environment
- 2+ years of experience in data analysis, working with databases, and querying (e.g., SQL, MySQL, etc).
- BA / BS degree or equivalent practical experience
- Strong knowledge of pull payment processes and experience with fraud claim investigations
- A passion for fighting fraud and abuse, and the curiosity to self-drive investigations, identify patterns, and conduct root cause analysis
- Experience in data analyses using SQL and Databricks.
- Experience with data visualization and storytelling using Looker, Tableau, SuperSet or other business intelligence platforms
- Be able to independently create plans for analytics projects and build collaboration within the team
- Demonstrate our core cultural values: clear communication, positive energy, continuous learning, and efficient execution
Nice to haves:
- Understanding of statistical concepts and experience in applying them
- Experience working with quantitative tools such as Python or R
- Experience working with machine learning models
- An understanding of blockchain analytics and/or fraud trends within the cryptocurrency ecosystem
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
