Position Summary
We are seeking an API Product Specialist – Digital Asset Custody & Trading to support and grow our API-based digital asset custody and trading products. This role sits at the intersection of business, technology, and client delivery, with a strong hands-on and client-facing component.
API products are a core strategic pillar for future growth and differ fundamentally from UI-driven products—particularly in the context of blockchain-based digital asset custody, where specialized knowledge and dedicated ownership are required. This is a mid-level role with clear growth potential, designed for a candidate who is eager to deepen their expertise and grow into a more senior product ownership position over time.
The API Product Specialist will work closely with the Chief Product Officer, engineering, commercial, and operations teams, and will play a key role in supporting API product development and client integrations.
Duties & Responsibilities
API Product Support & Development
- Support the definition and execution of the API roadmap for digital asset custody and trading products
- Translate client, regulatory, and market requirements into clear product and feature specifications
- Collaborate closely with engineering teams throughout API development, testing, and release cycles
- Contribute to maintaining clear, consistent API specifications, documentation, and integration guidelines
- Build a strong understanding of digital asset custody workflows, including wallet management, deposits, withdrawals, and settlements
Client Integration & Solutioning
- Act as a primary point of contact for clients during API onboarding and integration
- Support client solutioning and integration design for blockchain-based custody and trading use cases
- Assist clients in understanding blockchain transaction flows, confirmations, fees, and operational constraints
- Support troubleshooting of integration and transaction-related issues in coordination with engineering and operations teams
- Promote standardized integration approaches to minimize custom development
Client-Facing & Commercial Support
- Participate in client meetings, technical workshops, and integration calls
- Support Sales and Business Development in API-related client discussions and technical due diligence
- Help explain API product capabilities in the context of blockchain networks and digital asset operations
- Gather structured client feedback and feed insights into product and roadmap discussions
Process & Scaling Support
- Help design and improve processes for onboarding and supporting API clients at scale
- Support coordination across product, engineering, compliance, and operations teams
- Track integration progress, recurring issues, and client-driven enhancement requests
- Contribute to defining and tracking KPIs related to API adoption, usage, and service quality
Requirements
- 3–6 years of experience in product management, technical solutions, implementation, or API-focused roles
- Hands-on exposure to digital asset, blockchain, or crypto-related products, ideally in custody, trading, or infrastructure
- Experience working with APIs and supporting client integrations in a B2B or institutional environment
- Some client-facing experience in a professional services, fintech, or financial services context
- Solid understanding of blockchain fundamentals (e.g. transactions, confirmations, wallets, private keys, fees)
- Understanding of how blockchain-specific constraints impact API design and client integrations
- Strong communication skills and comfort working directly with clients
- Ability to translate between business requirements, blockchain concepts, and technical implementation
- Proactive mindset with a strong desire to grow into a more senior API product role
Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.
Benefits
As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.
At Hex Trust, we are proud of our H.E.X. culture:
- Heart
- Empowerment
- Xcellence
Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:
- Competitive Salaries & Bonuses
- Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
- Access to Corporate Discounts and exclusive Employer Perks
- Medical & Retirement Plans
- Professional Learning and Development Opportunities
- Elevate your work using cutting-edge technology
- Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
- Regular company & social events
Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
