Fraud Analyst

Kraken • Full-time • Brazil; Canada • 19h ago

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

The Fraud team plays a crucial role in protecting our organization from fraudulent activities within the crypto space. We are on a mission to safeguard the integrity and trust of our organization by mitigating fraud losses, protecting our reputation, and adhering to compliance and regulatory frameworks—while keeping friction low for our valued clients.

We are a results-oriented, globally distributed team of fraud experts who hold integrity, professionalism, collaboration, and accountability as core values.

We are currently focused on advancing automation and delivering new tools to better capture emerging fraud trends, with the goal of becoming the #1 leader in fraud controls within the crypto industry.

The opportunity

Monitor and analyze information from automated detection systems, tools, and reports
Conduct manual investigations and take necessary actions
Document actions and information found throughout the investigation to develop and maintain case files
Execute routine tasks such as service requests, transaction queries, etc.
Exercise judgment to identify, diagnose, and solve problems within given rules
Work independently on a range of complex tasks, which may include unique situations
Work together with your team on various projects and initiatives which can also include cross-department collaboration
Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
Enhance efficiency by streamlining processes and automating tasks when possible
Ensure that work is compliant to Kraken’s Quality and Risk guidelines

Skills you should HODL

Minimum 2-4 years of experience at a payments processor, card acquirer, bank (risk department), exchange or relevant e-commerce platform
Strong advocate for cryptocurrency along with the deep understanding and passion to innovate and push the industry forward. Experience with buying and selling cryptocurrencies on multiple platforms is preferential, but not necessary
Deep orientation in data privacy and security from both a personal and business standpoint
Excellent communication and presentation skills in both written and verbal English
Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills
Availability to work flexible schedules, including required weekend shifts, on a fully remote set up

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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