As Director, AI Operations Strategy, you will lead the AI strategy and intelligent operations agenda for Global Business Services.
Your primary responsibility is to define the AI strategy for GBS by identifying high-value operational opportunities, translating business priorities into scalable AI use cases, and ensuring AI delivers measurable business outcomes.
While this is not an AI engineering role, you are expected to possess strong technical fluency in LLMs, conversational AI, prompt engineering, retrieval systems, APIs, and AI solution design to effectively partner with Product and Engineering teams and bridge operational requirements with technical implementation.
This role owns the AI Operations Strategy for Global Business Services, ensuring operational priorities, customer insights, and business outcomes shape AI investments while serving as the strategic bridge between GBS, Product, and Engineering. Engineering remains accountable for platform development, while this role is accountable for value realization, adoption, and operational impact.
