We are looking for motivated individuals who are passionate about the crypto space to join our team as an User Operations Specialist
What you'll be doing:
- Respond to user’s queries and resolve issues accurately and promptly through both online and offline support
- Provide appropriate and relevant responses to local regulators and/or authorities
- Collaborate with internal support team to ensure customer issue resolution
- Regularly review, update, and improve standard operating procedures (SOPs) to reflect current best practices and internal processes. Ensure that document control version remain updated
- Work with team leads to ensure the implementation of the SOP corresponds to what is happening on the ground by performing sample checks
- Understudy team leads to perform quality assurance review
- Complaint Escalation - Facilitate the escalation of user complaints by investigating root causes and working with relevant teams to provide solutions
- Assist in producing monthly reports
- Keep a register of all reviews and audit conducted
- Perform ad hoc tasks as required to support smooth internal operations and ensure an efficient workflow
What we're looking for:
- Preferably 1 year of experience in customer operations related role
- Meticulous, pay strong attention to details
- Strong communication skills
- Strong sense of responsibility and able to work well in teams
- Able to communicate fluently in English, and have strong interpersonal skills
- Understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred
What’s in it for you:
- Friendly and fun start-up work culture
- Convenient work location located in the heart of CBD area
- Generous annual leaves on top of national holidays
- Medical coverage including GP, Specialist, TCM, and more
- Self-care benefits and exciting fitness workshops/webinars
- Vibrant office with a well-stocked pantry
- Animal-friendly environment, with a fluff ball in the office
Find out more about Coinhako @ https://www.coinhako.com/ and don't forget to visit our Careers Page @ https://www.coinhako.com/join-us!
By submitting your application to us, you consent to the collection, use, disclosure and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy.
