Exodus is looking for an Account Manager passionate about fostering deep, successful partnerships and driving customer success in the crypto/Web3 space. Your role will be to manage and enhance the relationships with our B2B2C partners, ensuring they achieve consistent value and satisfaction with our products. We are specifically looking for a customer-obsessed individual who excels in building strong relationships and identifying growth opportunities. You’ll join a dynamic, collaborative team committed to expanding the adoption of our products.
What You Will Do
- Proactively manage the success of our B2B2C partners, delivering consistent value and ensuring high satisfaction with our products.
- Build and nurture relationships across all levels of our partners' organizations, from Developers to C-Suite executives.
- Develop deep product expertise to identify and recommend cross-sell opportunities for additional B2B2C products.
- Collaborate with Product teams to analyze adoption and revenue data, identifying areas for growth and increased customer engagement.
Who You Are
- 3+ years of experience in Account Management or Customer Success, preferably in crypto or Web3.
- Proven track record in driving customer retention, satisfaction, and growth.
- Experience working with C-suite and technical customer personas (e.g., Developers, Engineers, etc.).
- Naturally curious, with a demonstrated history of thinking creatively to solve problems.
- Strong ability to manage customer issues with poise and diplomacy.
- Willingness to travel for conferences and in-person meetings as needed.
- Passion for helping customers realize maximum value from their partnerships with Exodus.
A Plus
- Experience with international partnerships or B2B2C environments.
- Deep knowledge of the crypto/Web3 landscape.
About Exodus
Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. We started our movement in 2015, and have been a distributed team since then. Our mission is to help half of the world exit the traditional financial system and move into the crypto financial system by the year 2030.
What We Offer
- Freedom to work wherever you want, whenever you want.
- Building the future. Cryptocurrencies lay the foundation to the internet of value, the next major wave in application technology and personal finance.
- Collaborative and feedback-driven culture.
- Opportunity to grow.
- Fair pay, no matter where you live, along with a competitive benefits package.
- 100% pay in Bitcoin with a buffer to account for price changes and exchange fees.
- All the tools you need to do the job.
Benefits
Health: Most of our health insurance plans are covered 100% for you and covered 50% for your dependents. We’ll also cover dental insurance. If you are outside of the United States, we will reimburse you up to $500 per month for any medical and dental insurance for you and your dependents.
PTO: 30 days of paid time off per year on top of a flexible schedule where you can work wherever and whenever. If you’re part-time with us, you’ll still receive 15 days of paid time off.
Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that.
Parental Leave: 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver.
Tax Help: Getting paid in Bitcoin new to you? Don’t worry! We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of.
Perks: Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to make sure all of our employees know they are our priority and give back for their hard work often.
Our Hiring Process
To apply, we'd love to learn more about you. Please answer our application questions! Submitting a resume is optional.
Our hiring process consists of several different stages.
Recruiter Interview: If we like your initial application, expect to schedule an interview with a member of our recruitment team. This interview will focus on getting to know you a bit more and will focus on explaining the culture of the company. We want to know more about why you want to join our team, how you feel about our mission and cryptocurrency now, and how it fits into your overall career plan to make sure this is the right place for you.
Interview(s) with your future colleagues: We call these focus interviews, and they are a time for you to learn more about your role from someone you will closely collaborate with. It’s also a time for us to see how we align in terms of competencies and expected outcomes of the role.
Interview with your future manager: This is to make sure that you are a fit for the role you are applying to and to explore your career history. In this interview, we’ll learn more about the hard and soft skills you possess to help determine if you’d be a good fit for us.
