Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.
About the Role
We are seeking a skilled Property Manager to oversee the daily operations of our Modern Urban Rental (MUR) portfolio located in Massachusetts. The ideal candidate has strong leadership skills, can manage a team effectively, and has excellent communication skills.
Facility Management
- Oversee day-to-day operations of our Modern Urban Rental Portfolio
- Ensure that the property is maintained to the highest standard and in compliance with all relevant regulations and codes
- Conduct regular property inspections to identify maintenance issues and ensure that they are addressed promptly
- Provide emergency service coordination and generate incident reports
- Maintain a working knowledge of all maintenance programs and capital improvement projects to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident service requests
Collaboration
- Collaborate with other Property Operations team members, including maintenance technicians and associates, daily to perform all responsibilities
- Work closely with the Regional Director of Property Operations to monitor regulatory compliance and company policies and procedures related to property management and ensure that all associates are familiar with and understand them
- Develop and maintain relationships with local vendors and contractors
- Bid out property services to vendors for competitive pricing
- Reviews, understands, analyzes, and makes recommendations for vendor contracts to Regional Director
Resident Services
- Handle resident inquiries and concerns in a professional and timely manner
- Market the property to prospective residents and coordinate leasing efforts
- Manage resident onboarding, offboarding, and evictions
Property Reporting
- Manage the property budget and ensure that all expenses are within the allocated budget
- Prepare detailed operating reports on a weekly, monthly, and annual cadence
- Report on delinquency and unpaid balances for the property and organize collections efforts on past residents
Experience
- 3-4 years of experience in property management, preferably in a luxury multi-family setting
- This position requires a High School Diploma/GED
- Strong leadership, management, and computer skills
- Excellent communication and interpersonal skills
- Knowledge of relevant laws and regulations related to property management, including fair housing laws
- Ability to work independently and as part of a team
- Availability to work evenings and weekends as needed
- Diligent and efficient documentation and task management skills
- This position requires up to 20% travel within Massachusetts
About our Culture
At Groma, we’re looking to build something big and are on a very fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time.
We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:
- We’re committed to building an inclusive, equal opportunity, anti-discriminatory workplace that reflects the diversity of people and cultures that live, work, and play in the communities we seek to serve.
- We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
- Our whole team believes strongly in a value we shorthand as Justice League, not Superman. The challenges we are trying to solve require effective teams, not individual heroes. (Note: Yes… we are aware that Superman has been a member of the Justice League for quite some time now, but the analogy here is an easy, yet powerful, one for people to grasp. We don’t need a hero, we need a collaborative team of heroes who each bring something unique to the table to help solve problems that any of us individually would find daunting.)
Job Benefits
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.
- 5% 401k match
- Fully covered insurance premiums for dental, health, and vison plans
- Fully covered commuter passes for bus, subway, boat, or commuter rail
- Generous paid time off policy including vacation, holiday, sick time, and parental leave
- 13 official company holidays
- 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate, and using it as an opportunity - if they’d like to - to share the meaning of that day with the broader team
