TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.
We are seeking a highly organized and proactive HR Operations Specialist to join our People team. Our HR Operations team is looking for an enthusiastic and detail-oriented HR Operations Coordinator to handle essential day-to-day tasks and ensure our employees feel supported and valued.
The impact you will have:
- You are highly organized and are able to juggle all your responsibilities through ruthless prioritization
- Service-oriented. You find satisfaction in supporting employees and being highly responsive
- You are creative and enjoy thinking of ways to provide an exceptional employee experience
- You are a team player and you enjoy working closely with your team and learning from your colleagues on a daily basis
- Facilitate employee engagement by sending gifts, cards, and recognition tokens.
- Provide hands-on support to employees throughout their HR journey, ensuring a seamless experience.
- Respond to employee inquiries and escalate issues as needed.
What we’re looking for:
- HR Expertise: 1–2 years of experience in HR, administration, or a similar support role.
- Tech-Savvy: Experience with HRIS systems (e.g., Rippling, Deel, Workday) and GSuite (Gmail, Calendar, Google sheets.
- Strong communicator: Strong communication skills and a customer-service mindset.
- Passion for creating a positive employee experience.
- Startup Mindset: Comfortable working in a dynamic, fast-paced environment and adapting to changing priorities.
- Team Player: Collaborative approach with excellent interpersonal and communication skills to partner with employees across the company.
About the Team:
Our HR Operations team is a blend of junior and senior professionals spread across the US and Serbia. This mix of experience and perspectives fosters collaboration and learning, making it a dynamic and enriching environment to work in.
We value communication and alignment, which is why we prioritize structured collaboration. The team connects through daily standups to ensure everyone is on the same page, bi-weekly meetings with the broader People team, and monthly alignment sessions involving HR and Talent. Between meetings, we rely on thorough documentation, Slack, and email to keep things moving efficiently and transparently.
Our culture is incredibly supportive and welcoming. We pride ourselves on being curious, ready to help, and warm, creating a space where every team member can thrive. This is a great team for anyone who values collaboration, kindness, and continuous growth.
To complement this team, we look for individuals with strong communication skills, adaptability, attention to detail, and a proactive approach to problem-solving. Empathy and a team-first attitude are key traits that ensure smooth collaboration and contribute to our inclusive and encouraging environment.
- As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 7am-12pm PST Monday-Friday for meetings and collaboration.
- All team members, regardless of location must have at least 4 hour overlap with PST business hours.
- About 2 - 3 times a year it so happens we are all out on the same day for a holiday! At that time we designate 1 person to be ‘on-call’ and monitor Slack and email just in case of an HR emergency that needs to be adressed same day. We all rotate so everyone can expect to be on call about once a year.
Learn about TRM Speed in this position:
- Employee inquiry tickets are resolved within hours
- Basic reports compiled same day
- All new hire paperwork drafted and sent out same day
- Employee appreciation gifts sent within the hour of being requested
- New hires' emails responded to within the hour
Life at TRM Labs
Leadership Principles
Our Leadership Principles are foundational element of our strategy, guiding how we make decisions, how we treat each other, and how we behave day-to-day.
- Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.
- Master Craftsperson: We prioritize speed, high standards, and distributed ownership.
- Inspiring Colleague: We value humility, candor, and a one-team mindset.
Build a Career
Joining TRM means being part of a mission-driven team comprised of industry leaders. At TRM, you'll experience:
- Purpose and Mission: Have a real-world impact, from disrupting terrorist networks to returning stolen funds.
- Inspiring Colleagues: Collaborate with industry leaders and learn something new daily.
- Personal Growth: We're not just using technology; we're inventing it and taking category-defining products to market.
Work Environment
- Remote First: Our HQ is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding. Clear communication is key in our decentralized setup. With tools like Slack, Loom, and voice notes, we document meetings and decisions, promoting transparency and efficiency.
- Ownership & TRM Speed: Small teams drive big goals at TRM. Every team member has significant ownership and responsibility, fostering an environment of initiative and direct impact. While there's no strict clocking in or out, we expect team members to balance personal schedules and team needs. We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach to projects emphasizes quick wins, rapid iterations, and constant feedback.
- Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.
- Annual Company Offsite: Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite. This is designed to foster in-person relationships, creativity, and strategic alignment. Employee attendance is required of all TRMers.
Join Us
We're looking for team members who love building from the ground up and want to work hard in a fast-paced and ambitious environment. We are remote-first, with exceptionally talented team members located around the world. If you like solving tough problems quickly and seeing your work improve the lives of billions of people, we want you at TRM.
We encourage you to reach out even if your experience doesn't precisely match the job description. Don't worry about picking exactly the right job; we can always explore other options after starting the conversation. Your passion and interests will set you apart, especially if your background or career is unconventional.
To all recruitment agencies: TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM Labs employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
