Customer Service Representative - Financial Derivatives

Binance • Full-time • South East Asia • 3m ago

Responsibilities:

Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
Solve customer complaint issues, and create and document report analysis
Optimize customer complaint processes and improve service quality
Handle unpredictable emergencies in an efficient and timely manner
Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

Bachelor's degree or diploma, preferably in a finance-related major
Prior customer support experience with exposure to an e-commerce or financial industry background is a must
Excellent communication skill in English; additional knowledge of Arabic language would be an advantage
Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach

Related Jobs

KYB Analyst - Binance Pay team

Binance • Full-time • Remote (Remote - South East Asia) • 2w ago

Customer Services

2w ago

Customer Service Representative (Financial Derivatives)

Binance • Full-time • Remote (Remote - South East Asia) • 2m ago

Customer Services

2m ago

Customer Service Representative - Financial Derivatives

Binance • Full-time • South East Asia • 3m ago

Customer Services

3m ago

Customer Service Representative - P2P (APAC)

Binance • Full-time • Remote (Remote - South East Asia) • 3m ago

Customer Services

3m ago

Legal Team Admin Assistant (one year contract)

Binance • Full-time • Remote (Remote - South East Asia) • 1d ago

Legal & Compliance

1d ago

Binance Accelerator Program - Communications & PR

Binance • Full-time • South East Asia • 3w ago

Marketing & PR

3w ago

Content Moderator - Binance Square

Binance • Full-time • Remote (Remote - South East Asia) • 4w ago

Product Management

4w ago

Blockchain Investigation Specialist

Binance • Full-time • Remote (Remote - South East Asia) • 4w ago

Smart Contracts

4w ago

IT Auditor - APAC

Binance • Full-time • Remote (Remote - South East Asia) • 1m ago

Finance & Accounting AWS SQL Java Google Cloud

1m ago

Binance Accelerator Program - Social Media (Meme and Creative video)

Binance • Full-time • South East Asia • 2m ago

Marketing & PR

2m ago