Who We Are
At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.
We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!
About the Opportunity
What You’ll Be Doing
- Acquire and manage relationships with global VIP clients.
- Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
- Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
- Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
- Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
- Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
- Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
- Maintain accurate data and information for weekly updates and analysis.
What We Look For In You
- Bachelor's degree in Business Administration, Finance, or related field.
- 4-7 years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
- Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
- Experience working with trading platforms or exchanges is highly advantageous.
- Strong communication and written skills in both English and Mandarin to effectively communicate with mandarin-speaking stakeholders in the local market.
- Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills
Perks & Benefits
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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More that we love to tell you along the process!
