TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.
As the Solutions Architect Manager at TRM Labs, you will play a dual role as both a hands-on individual contributor and a team lead. You will initially be responsible for delivering technical excellence and strategic guidance to customer accounts while also helping build and lead a team over time. In this role, you will oversee the technical pre/post-sales relationship, propose business processes and technical architectures, demonstrate the TRM platform, and support clients in integrating and succeeding with our solutions. Your success will be measured by both the outcomes clients achieve with the platform and your leadership in scaling the Solutions Architect team
The impact you’ll have here:
- Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact.
- Act as the lead technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design.
- Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals.
- Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience.
- Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise.
- Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary.
- Help scale the Solutions Architect function by mentoring junior team members and laying the foundation for team growth, contributing to hiring, training, and team development efforts.
What we’re looking for:
- Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer, with at least 2 years of experience managing or leading teams.
- Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals.
- Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
- Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript)
- Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail.
- High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes.
- Bonus: Previous software development experience in backend web development is highly preferred.
- If not in the DC metro area, up to 25% of travel will be required.
About the Team:
- As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 8am-5:00 pm EST for meetings and collaboration.
- Our Solutions Architect Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.
Learn about TRM Speed in this position:
- Timely Documentation: You will deliver integration documents within 1-2 days by prioritizing tasks, reusing existing content, and focusing strictly on the document's goal.
- Immediate Contingency Solutions: You will resolve urgent client issues by quickly assessing the situation and providing immediate alternatives, like manually exporting critical data if a fix takes longer.
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $210,000 - $230,000
- Additionally, this role may be eligible to participate in TRM’s equity plan
Life at TRM Labs
Leadership Principles
Our Leadership Principles are foundational element of our strategy, guiding how we make decisions, how we treat each other, and how we behave day-to-day.
- Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.
- Master Craftsperson: We prioritize speed, high standards, and distributed ownership.
- Inspiring Colleague: We value humility, candor, and a one-team mindset.
Build a Career
Joining TRM means being part of a mission-driven team comprised of industry leaders. At TRM, you'll experience:
- Purpose and Mission: Have a real-world impact, from disrupting terrorist networks to returning stolen funds.
- Inspiring Colleagues: Collaborate with industry leaders and learn something new daily.
- Personal Growth: We're not just using technology; we're inventing it and taking category-defining products to market.
Work Environment
- Remote First: Our HQ is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding. Clear communication is key in our decentralized setup. With tools like Slack, Loom, and voice notes, we document meetings and decisions, promoting transparency and efficiency.
- Ownership & TRM Speed: Small teams drive big goals at TRM. Every team member has significant ownership and responsibility, fostering an environment of initiative and direct impact. While there's no strict clocking in or out, we expect team members to balance personal schedules and team needs. We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach to projects emphasizes quick wins, rapid iterations, and constant feedback.
- Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.
- Annual Company Offsite: Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite. This is designed to foster in-person relationships, creativity, and strategic alignment. Employee attendance is required of all TRMers.
Join Us
We're looking for team members who love building from the ground up and want to work hard in a fast-paced and ambitious environment. We are remote-first, with exceptionally talented team members located around the world. If you like solving tough problems quickly and seeing your work improve the lives of billions of people, we want you at TRM.
We encourage you to reach out even if your experience doesn't precisely match the job description. Don't worry about picking exactly the right job; we can always explore other options after starting the conversation. Your passion and interests will set you apart, especially if your background or career is unconventional.
To all recruitment agencies: TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM Labs employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
