Senior Associate - Risk Operation (P2P Risk)

OKX • Full-time • Kuala Lumpur, Malaysia • 1d ago

Who We Are

Centauri Services and Technology Sdn. Bhd provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. The OK Group is most well known for OKX-one of the world's largest digital assets exchange platforms.

In recent years, OKX has developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.

What You’ll Be Doing:

Attend and investigate P2P fraud risk and chargebacks reported by global customers across multiple channels.
Conduct in-depth investigations on suspicious user to detect fraud, analyzing customer fraudulent behavioral patterns, and perform remedy action on users to mitigate potential risks and losses.
Handle and review complaints and/or appeal from customers affected by P2P risk rule, perform rule accuracy feedback to strategy and product team for further product improvement.
Perform review on high risk P2P transactions and advertisements on the platform and flag potential fraudulent/suspicious behavior for further action.
Collaborate with internal and external stakeholders, including product and business development teams, to address complaints and feedback related to P2P fraud risk.
Stay updated on the company’s products, services, and industry trends, improvising operation standard operation process to effectively support risk operations.

What We Look For In You:

Diploma in business, finance, or a related field.
Minimum 2 years of experience related to disputes, fraud, chargeback, or payment experience in the banking, financial, fintech and e-commerce marketplace sector.
Excellent verbal and written in the English language. Multilingual in writing and speaking would be a plus.
Willing to work according to a rotational schedule to support 24x7 operations.
Fraud handling and investigation experience: Ability to investigate, identifying red flags and analyzing fraud patterns on the platform.
Quick learner: Ability to ramp up quickly and act on feedback constructively.

Nice to Haves:

Familiarity with marketplace platform, cryptocurrency and/or finance-technology industry.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
Knowledge of fraud detection concepts.

Why Join Us?

Competitive remuneration package (Basic Salary + Yearly Bonuses).
Meal Allowance up to RM 500/month
Monthly Team Building
RM 2500 Benefits per annum (Training & Wellness)
Convenient workplace (5 minutes walk from MRT TRX).
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.