Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing:
- Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
- Ensure confidentiality of all information collected during investigation.
- Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.
- Contact customer via phone and/or email to validate the transactions activities and account information.
- Resolve customer issues within the scope of existing service level agreements.
- Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
- Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Generate suspicious activity reports and risk management reports for Managers.
What We Look For In You:
- Minimum Degree in accounting, finance, business administration, criminology, or other disciplines.
- 2 - 4 years of relevant fraud investigation experience.
- Fraud detection/risk management experience in the banking, financial and/or fintech sector.
- Strong ability to find fraud patterns, trends, and possess critical thinking skills.
- Experience with different payment methods and platforms.
- Ability to learn new technology tools quickly.
- Willingly to work according to given shift schedule to support 24x7 operations.
- Good communication skills in both verbal and written for English and Chinese (Mandarin).
- Experienced in customer service is a plus.
Nice to Haves:
- You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.
- Training/Experience in blockchain analytic tools (e.g.: Eliptic).
- Experience working with teams across offices and time zones.
- Fraud Risk Certification (CIPFA) is preferred or equivalent.
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
