About our Company

Caleb & Brown is a leading digital currency exchange that provides personal cryptocurrency brokerage services to over 26,000 clients in more than 100 countries. We offer a highly personalised service where clients work directly with a broker who provides guidance and support on a wide range of cryptocurrency assets.

We offer a unique, premium service, ensuring clients are all provided with a 24/7 team surrounding every element of their account.

Job Description

As an Account Manager, you will play a vital role in supporting our sales team and providing exceptional service to our clients. Your primary responsibilities include working with clients to initiate trades and guiding them through our operational processes. Your actions will be pivotal to ensuring clients safely and efficiently navigate the cryptocurrency marketplace.

The majority of workflow is via email with clients, with regular use of internal calling and messaging apps. You will be required to communicate with clients over the phone from time to time. You will work across several Broker client bases, assisting a broad variety of clients all around the world.

Working hours will be from 2pm - 10pm, 5-6 days per week. Weekend work will be required. Hours/days subject to change depending on changing business requirements.

What we are Looking for:

Someone who is passionate about the industry and eager to provide excellent service to a global client base. Prior knowledge of the Cryptocurrency space is preferred, but not critical.
We are looking for someone who is confident working with a broad spectrum of clients, ensuring quick problem solving and attention to detail.

An ideal candidate will be an effective communicator with capacity for patience, empathy, strong multi-tasking skills who thrives in a fast paced environment.

Requirements

Required Skills/Qualifications:

- Excellent communication and customer service skills.
- Ability to handle multiple tasks and manage time effectively.
- Detail-oriented with strong problem-solving skills.
- Strong work ethic and desire to work in a fast paced environment.
- Modest understanding of cryptocurrency markets and infrastructure preferred but not mandatory.

Preferred Skills/Qualifications:

- Experience in client-facing roles.
- Bachelor's degree in business or equivalent.

Benefits

Learn from a team of experienced cryptocurrency and traditional finance experts.
Ongoing training and industry development.
Regular team events

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