CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Spain and Mexico. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects.
CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.
We are looking to employ a hard-working and results-driven Host Success Representative to build and maintain trusted relationship within an assigned territory. The primary goal will be to deliver proactive communications across a large number of high-touch host accounts. In this role you will work with our bitcoin ATM hosts to address their needs and ensure a great experience with the CoinFlip organization. You will be additionally measured on achieving company revenue and market specific goals. This is a B2B position, and the Account Representative is responsible for ensuring that the hosts of our crypto kiosks are advocates for the CoinFlip brand.
The Account Representative supports all aspects of the Host Success process, intended to ensure consistent achievement of short- and long-term goals and the mission statement based on CoinFlip core values.
Responsibilities:
- Develops a complete understanding of the CoinFlip host ecosystem, including onboarding, account management, and our corporate capabilities.
- Monitors achievement of revenue goals and location performance.
- Manage multiple accounts through proactive client engagement with regularly recurring touch-points to enhance customer acquisition and host referrals, including periodic business reviews
- Work cross-functionally with CoinFlip sales, operations, finance, and marketing to advance both host and CoinFlip goals.
- Seeks and creates opportunities to expand business partnerships with current clients while continuing to identify new opportunities
- Seeks to create opportunities to expand relationships with current hosts by identifying further business needs and being solution oriented to meet client needs
- Provide exceptional customer service and support to ensure client satisfaction.
- Performs other related duties as assigned by management
Requirements:
- Bachelor's degree in business administration, marketing, communications, or related field
- Demonstrated ability to influence decisions in others
- Strong consultative relationship and negotiating skills
- Capacity to explain complex topics to a wide variety of audiences
- Proven track record of managing diverse relationships
- Goal oriented with a history of exceeding goals
- Excellent speaking ability and presentation skills
- Highly self-motivated to achieve
- Capable of working in a highly entrepreneurial environment
- Exceptional verbal skills
- The ability to multitask
- The ability to work well under pressure
- Strong problem-solving, organizational, and management skills
- Exceptional customer service skills
For all United States based opportunities, our comprehensive benefits package includes, for all full-time employees, competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized), a generous retirement savings plan with company match up to 4%, performance based bonuses and paid time off.
Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge.
CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.
By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.
