Member of Technical Staff, IT & Global Operations (Contract)

Anchorage • Full-time • Remote (New York) • $134.53k - $206.10k / year • 8h ago

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.

We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village.

As a Member of Information & Security on the Global Operations team, you are responsible for ensuring that the village is supported in our usage of technology platforms, either in the office or from remote locations. You also take on important responsibilities for the physical security of our offices, including controlling and monitoring access to our office spaces. You are a strong individual contributor and you have the ability to significantly contribute to and execute major Information & Security projects.

You are capable of independently owning and solving day-to-day IT help desk troubleshooting, procurement, and on-boarding and off-boarding logistics at a remote-first company with a global footprint. You can understand the “why” in order to connect dependencies to the “bigger picture” and Anchorage mission and road-map.

Overview of responsibilities, ownership, and expertise

Serve as a primary point of contact for IT and Security in our New York office, but servicing our global team.
Manage and keep up-to-date the inventory of all our employee devices.
Ship hardware to new employees and retrieve hardware from departing employees.
Order new hardware and maintain inventory to meet hiring and replacement needs.
Manage relationships with hardware and IT vendors.
Set up and maintain office desk configurations.
Ensure access to our offices is appropriately controlled and monitored.
Contribute to overarching IT and security policies, standards, and best practices.
Collaborate with Security & People Teams to deliver relevant training.
Collaborate with Finance and Engineering to optimize software and equipment costs.
Troubleshoot and solve employee hardware issues and manage IT tickets in our ticketing
Mature and execute day-to-day operations of end user IT hardware, including: IT Support ticket management; troubleshooting; managing laptop, phone, and office desk peripherals inventories; and on-boarding and off-boarding.
Mature and maintain effective day-to-day operations of in-office IT equipment, including: meeting room booking system, video conferencing systems, office desk peripherals.
Mature and maintain effective physical access controls to the office and other physical security controls protecting employees and company equipment within Anchorage Digital offices.

You may be a fit for this role if you:

Strong attention to detail, organizing hardware and relevant records, and communicating effectively in-person and virtually.
A good “bedside manner” for interacting with personnel inside and outside Anchorage Digital, including (not limited to) sales, engineering, finance, people, and client security teams.
Aptitude to solve problems and navigate conflict situations, including supply chain issues and tight deadlines.
You are a self starter and have a passion to improve existing processes.
Must be willing to work from NYC office daily