We’re looking for a Customer Support Compliance Agent who will gladly join our Wirex team! Send your CV and start your career in the fintech industry!
Who we are:
We’re Wirex, and we’re not like anyone else. Why? Because we tend to do things our own unique way, before anyone else does them – like creating world's first crypto rewards program, a debit card that accepts crypto payments, and DeFi-powered savings accessible to everyone.
Our vision is a world in which everyone can enjoy the benefits of digital currency – from the power to send money around the world near-instantly without breaking the bank to buying, storing and exchanging 130+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.
We must be doing something right, because more than 5.5 million people across 130 countries are helping to change the world by using Wirex.
What you will do:
- Serve as the primary point of contact for customer inquiries related to compliance issues, ensuring timely and effective resolution of cases.
- Work closely with the compliance team to investigate customer concerns, gather necessary documentation, and ensure that all actions align with company policies and regulatory requirements.
- Participate in building Wirex multi-language knowledge base and community.
- Be ready to collect feedback from the clients and share the product improvement ideas.
Requirements:
- Advanced/“strong” upper intermediate English (both verbal and written).
- Detail-oriented with strong organizational skills to manage multiple cases.
- Highly organized and self-disciplined.
- Able to understand clients' issues, questions, and figure out the best fit solution.
- Strong customer service orientation and the ability to handle sensitive situations with professionalism.
Will be a plus:
- Experience in customer service.
- Familiar with Zendesk/Freshdesk and Atlassian products.
- Passionate about Bitcoins and blockchain technologies.
- Bachelor’s degree in Business Administration, Finance, Law, or a related field.
Benefits:
- Premium tariffs for our product.
- Semi-remote work with flexible hours—work from home or office.
- Home office allowance.
- Virtual share options scheme after the probation period.
- Comprehensive medical insurance after one month of collaboration.
- Generous vacation policy: 23 business days of paid leave + 12 paid floating holidays.
- Paid sick leave, Birthday, and Anniversary leave.
- Length of Service Holidays.
- Engaging in online events for learning and enjoyment.
- Coworking with all facilities and shelter.
