The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
We are seeking a Business Operations Manager to join our Fireblocks Network team. Reporting to the VP Business Lead - Fireblocks Network, this role is crucial for ensuring the smooth operation and continuous improvement of our network partners and product integrations. You will act as a key liaison across functions between our product, operations, and partners, ensuring efficient workflows and successful product/partner launches.
If you are looking for a fast-paced environment with a team that is passionate about security and blockchain technology and you have a strong track record of success, we’d love to speak to you.
What you’ll be doing
- Manage day-to-day operational aspects of network partners, including monitoring performance, resolving issues, and ensuring adherence to SLAs.
- Work with Product and Technical Product Managers to develop and maintain operational documentation, including process flows, troubleshooting guides, and partner communication.
- Coordinate with internal teams (support, engineering, compliance) to address partner inquiries and resolve operational challenges.
- Monitor partner performance metrics and identify areas for improvement.
- Manage partner onboarding processes.
Network Partner Management:
- Collaborate with Business Lead and product managers and act as a point of contact for network partner related inquiries
- Gather and analyze partner feedback to inform product development and help prioritize feature requests.
- Support the project management and launch of new partner integrations, ensuring smooth and successful deployments.
Process Improvement & Optimization:
- Identify and implement process improvements to enhance operational efficiency and partner satisfaction.
- Develop and maintain key performance indicators (KPIs) to track operational performance and identify areas for optimization.
- Work with internal teams to automate processes.
Cross-Functional Collaboration:
- Work closely with product, engineering, support, and compliance teams to ensure seamless communication and collaboration.
- Facilitate regular meetings with partners and internal stakeholders to review performance and discuss strategic initiatives.
- Provide regular updates to management on operational performance and partner activities.
What you’ll bring:
- 2-3 years of experience in operations, partner management, or customer success within the technology or financial services industry.
- Collaborative mindset plus a willingness to roll up your sleeves and dig into the tactical alongside the strategic
- Ability to influence and motivate people at all levels across a variety of job tasks
- An analytical, data-driven approach to problem-solving and a keen ability to translate high-level goals into applicable plans
- Excellent organizational and project management skills.
- Excellent communication and interpersonal skills.
- A passion and a willingness to learn new information quickly, with high attention to detail
- Ability to work independently and as part of a cross-functional team.
- Experience in the crypto/digital asset space is a plus.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
