CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network ofcryptocurrencykiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states,Puerto Rico,Canada,Australia,New Zealand,South Africa,Italy,Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling majorcryptocurrenciesaccessible for consumers who wish to purchase digital currency using cash.
CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS and Android devices.
CoinFlip was founded in 2015 byDaniel Polotsky,Kris Dayrit,Alan Gurevich, andBen Weiss. Headquartered inChicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company inChicagoby Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visitwww.CoinFlip.tech.
We are seeking an experienced and strategic Fraud Manager to lead our team responsible for investigating and resolving credit/debit card fraud cases, disputes, and cryptocurrency/token-related transactions. In this role, you will build and oversee a team of Fraud Analysts, ensuring the effective detection, prevention, and resolution of crypto and payment fraud while maintaining a seamless customer experience. You will collaborate with cross-functional stakeholders, drive fraud prevention strategies, and provide expertise in crypto, payment processors, credit/debit card fraud, and non-fraud payment dispute resolution.
Responsibilities:
- Build, lead and manage a team of Fraud Analysts, providing guidance, support, and mentorship to ensure high-quality performance and achievement of departmental goals.
- Develop and implement fraud prevention strategies, policies, and procedures to mitigate risks associated with cryptocurrency/token-related transactions and credit/debit fraud.
- Oversee the investigation and analysis of cryptocurrency transactions, credit/debit card fraud cases, disputes, and to identify fraudulent activities, patterns, and trends.
- Collaborate with cross-functional teams including Customer Operations, Compliance, Legal, Finance, Product, Payment Vendors, and customer outreach to gather insights, coordinate efforts, and optimize fraud prevention and resolution processes.
- Identify, onboard and apply industry-leading fraud prevention and management software in support of building a robust fraud prevention and management capability for CoinFlip.
- Build and maintain strong relationships with payment processors and fraud vendors, ensuring effective utilization of fraud prevention tools, technologies, and collaboration for continuous improvement.
- Stay up to date with the latest fraud prevention techniques, emerging trends, and industry developments, providing recommendations for enhancing fraud prevention strategies and tools.
- Liaise with Compliance and Legal teams to ensure adherence to regulatory requirements and best practices in fraud prevention and customer dispute resolution.
- Analyze fraud-related data, metrics, and reports to identify areas for improvement, track performance, and provide regular updates to senior management.
- Collaborate with internal stakeholders to provide training and educational programs on fraud prevention, detection, and resolution to enhance awareness and knowledge across the organization.
- Develop and maintain relationships with external industry partners, law enforcement agencies, and professional networks to stay informed about new fraud techniques, threats, and collaborative opportunities.
- Drive a culture of fraud awareness, ethics, and compliance within the team and across the organization.
- Participate in strategic planning, budgeting, and resource allocation related to fraud prevention initiatives.
- Handle escalated fraud cases, disputes, and complex situations, ensuring timely and effective resolution while maintaining customer satisfaction.
- Conduct performance evaluations, provide feedback, and identify opportunities for professional growth and development for team members.
- Other duties as assigned.
Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience.
- Minimum 6+ years of experience specifically focused in cryptocurrency and credit/debit related fraud, fraud prevention, investigation, and resolution.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team while fostering a collaborative and inclusive work environment.
- In-depth knowledge of payment processors, credit/debit card fraud prevention tools, and industry best practices.
- Direct experience with cryptocurrency transactions and associated fraud risks.
- Strong analytical and problem-solving skills with the ability to investigate and analyze complex fraud cases, payment data, and metrics.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, senior management, and external stakeholders.
- Familiarity with relevant regulations, compliance requirements, and industry standards in the payment industry.
- Experience in driving fraud prevention strategies, developing policies, and implementing payment fraud prevention technologies.
- Ability to adapt to changing fraud trends, technologies, and industry dynamics.
- Proficiency in using fraud detection and prevention tools, as well as data analysis software.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Base Salary Range: $95,000-$120,000 USD
For all United States based opportunities, our comprehensive benefits package includes, for all full-time employees, competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized), a generous retirement savings plan with company match up to 4%, performance based bonuses and paid time off.
Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge.
CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.
By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.
