Senior Agent, Customer Service (Turkish Speaker)

OKX • Full-time • Istanbul, Türkiye • 6m ago

What You’ll Be Doing:

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a working knowledge of company products to effectively communicate with customers.
Creating and maintaining strong relationships with company partners and external stakeholders.
Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

What We Look For In You:

A Bachelor's Degree holder.
A minimum of 1 years experience as a social media agent, customer service, or a similar role.
Excellent command of spoken and written English with multi-language skills would be a plus.
Ability to work independently in a fast-paced environment.
Willingly to work according to given schedule to support 24x7 operations.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

Related Jobs

Binance Accelerator Program - Marketing (Turkey)

Binance • Full-time • Remote (Türkiye, Istanbul) • 1m ago

Marketing & PR

1m ago

Senior Agent, Customer Service (Turkish Speaker)

OKX • Full-time • Istanbul, Türkiye • 5m ago

Marketing & PR

5m ago

Campaign Operations Manager

OKX • Full-time • Istanbul, Türkiye • 6m ago

Marketing & PR

6m ago

Web3 Head of Marketing and Communications (Remote)

Token Metrics • Full-time • Remote (Istanbul) • 10m ago

Marketing & PR

10m ago

Payments Operations Manager

OKX • Full-time • Istanbul, Türkiye • 4w ago

Finance & Accounting

4w ago

Internal Audit Lead

OKX • Internship • Istanbul, Türkiye • 1m ago

Finance & Accounting

1m ago

Strategy and Operations Specialist

Binance • Full-time • Remote (Remote - Türkiye, Istanbul) • 2m ago

2m ago

MLRO/ Financial Crime Manager - Turkey

Binance • Full-time • Remote (Remote - Türkiye, Istanbul) • 2m ago

Legal & Compliance

2m ago

Rust Engineer (Greenfield project)

CryptoCom • Full-time • Istanbul, Turkey • 3m ago

Engineering And Tech Java DevOps go Rust Erlang

3m ago

Crypto Video Editor and Animator (Istanbul-Remote)

Token Metrics • Full-time • Remote (Istanbul) • 5m ago

UX / UI Design

5m ago