Who are we?
Shielded Technologies is a business technology provider and core contributor to the Midnight Network, a blockchain platform for developing decentralized applications that safeguard personal and commercial data. The Midnight Network is the first blockchain to offer programmable data isolation by leveraging zero-knowledge (ZK) proofs to enable selective disclosure of what information is visible on-chain and is designed to help developers implement necessary business policies, such as meeting regulatory requirements.
What the role involves:
As an experienced Technical Writing Lead, you will be a key player on the Midnight team developing ground-breaking technology in one of the most exciting fields in the world. Midnight is a regulatory-friendly data protection blockchain that safeguards sensitive commercial and personal data. Midnight protects fundamental freedoms of association, commerce, and expression for developers, companies, and individuals.
In this leadership role, you will oversee the creation and evolution of high-quality, developer-focused technical content while managing and mentoring a small team of technical writers. Reporting to the Head of Marketing, you will play a crucial role in translating complex technical concepts into clear, concise, and user-friendly documentation and papers for developers who will become an essential part of the Midnight ecosystem. Your work will empower developers, stakeholders, and users to maximize the potential of our blockchain solutions.
- Lead the technical writing function, managing and mentoring a small team of technical writers to ensure alignment, consistency, and continuous development across all documentation efforts.
- Set documentation strategy with the Midnight Foundation to establish and maintain documentation standards, process, and style guides that scale with Midnight’s ecosystem and development community.
- Own core documentation delivered. Work with Engineering and Product teams to create, edit and maintain documentation and other assets, including user guides, release notes, product documentation, white papers, and more.
- Drive collaboration and cross-functional alignment between Shielded Technologies and the Midnight Foundation, ensuring proper communication during product releases and working closely with Developer Relationships, Product, Engineering and Marketing.
- Ensure that all documentation is designed with a user-centric perspective, making complex topics accessible to a diverse audience.
- Ensure documentation complies with industry standards, any relevant regulatory requirements, and best practices.
- Build feedback loops and mechanisms for collecting and incorporating user and stakeholder feedback to continuously improve the quality and relevance of the documentation.
Requirements
Who you are:
- Bachelor's degree in a relevant field (e.g., Computer Science, Communications, Technical Writing) or equivalent experience.
- Proven experience as a Technical Writer and Team Leader, with a strong portfolio showcasing your previous work.
- Solid understanding of blockchain technology and its principles is desirable.
- Proficiency in tools commonly used for technical writing, such as Markdown, Git, Docusaurus, revision control, and documentation platforms.
- Experience with programming and using APIs
- Collaborative mindset with the ability to work effectively in cross-functional teams.
- Proven ability to lead, coach and inspire technical writers to produce high-impact content.
- Ability to provide strategic thinking to set and execute a documentation vision aligned with product, marketing and ecosystem goals.
- Exceptional written and verbal communication skills are vital.
- The ability to research and gather information from various sources, including technical specifications, development teams, and subject matter experts, is critical to producing accurate and comprehensive documentation.
- A strong focus on the end user is essential. Technical Writers should be able to empathize with the needs of developers, stakeholders, and users and design documentation accordingly.
- Meticulous attention to detail is necessary to ensure accuracy and consistency in documentation. Errors or inaccuracies can lead to confusion or misinterpretation.
- Strong project management skills are valuable for organizing documentation projects, meeting deadlines, and coordinating with stakeholders.
- Adaptability to changing project requirements and a willingness to revise and update documentation as needed is essential.
- Collect feedback and report on the performance of technical writing activities to continuously improve the quality and usefulness of documentation and other content.
Benefits
- Remote work
- Laptop reimbursement
- New starter package to buy hardware essentials (headphones, monitor, etc)
- Learning & Development opportunities
- Competitive PTO
We are committed to fostering a diverse and inclusive workplace where all individuals are valued and empowered to succeed. We welcome people of all backgrounds and ensure that employment decisions are based solely on merit, qualifications, and potential. Everyone is given equal opportunities regardless of race, color, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.
