About the Company:
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.
This opportunity would be with Tools for Humanity.
About the Role
We’re looking for a World Space Senior Manager who will both oversee all World Spaces operations in a given region or country, as well as operate one World Space itself (an experience center where anyone can physically engage with the World ecosystem). These centers have the mission to educate visitors, build grassroots trust, and drive adoption by offering in-person support, product demos, events, and verifications.
As a World Space Manager, you’ll own the end-to-end operation of both your space and your region, delivering exceptional experiences and building long-term community engagement by leading a team of experts.
Key Responsibilities
Operations & Compliance
- Guarantee a perfect visitor experience, minimizing friction and wait times
- Ensure the implementation of playbooks and standard operational procedures in all World Locations
People Leadership
- Lead your team to meet targets in CSAT, mystery shopper scores, audit outcomes, and verification volume
- Ensure your region or country are meeting the overall quality targets
Community & Guest Experience
- Design and host in-personeducational events, and community activities and group visits
- Act as the local face of the World protocol
Reporting & Feedback
- Track and report on key KPIs: footfall, verifications, CSAT, Mystery Shopper and Store audit metrics
- Provide consolidated quantitative and qualitative feedback to corporate teams
Qualifications
- 8+ years in operations, premium hospitality, retail, or event management—preferably in a customer-facing, premium environment with multiple locations
- Strong people leadership skills with experience hiring and managing diverse teams.
- Comfortable working in dynamic environments with a high degree of autonomy.
- Tech-savvy and capable of becoming an expert in the Worldcoin/World App ecosystem.
- Passion for community building and advancing digital access/inclusion.
Nice to have
- Experience with decentralized tech, Web3, or identity verification systems.
- Multilingual and comfortable working across cultures.
- Experience with start-up companies
Pay transparency statement (for CA and NY based roles):
The reasonably estimated salary for this role at TFH ranges from $160k - 190k plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!
By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR
