Overview
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.
Some things we’re proud of
- 🛠️ Building foundational tools in the cryptocurrency space
- 📄 Over 1M tax forms generated
- 💲 $250B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)
- 🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap
- 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]
- 💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret
Your mission
Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
Your tax season outcomes
- Work directly with users, and customer support team members, to execute the team's goal.
- Maintain a customer satisfaction (CSAT) score of at least 85%.
What you will do
- Work directly with customers, customer support and client managers to troubleshoot complex technical issues.
What we look for
- Communication: Able to clearly talk about the details and also zoom out to the bigger picture
- Able to support Customer Support needs daily with exceptional quality
Contract terms
- Flexible scheduling, including part-time and full-time seasonal roles
- Incentive based pay opportunities
- Training and internal support provided
- Opportunity to work with a mission-driven, global team and grow your crypto tax expertise
The hourly rate for this position is $55/hr - $69/hr. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience.
