Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 15 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
What You’ll Do
- Partner cross-functionally with leaders across Product, Engineering, Security, Finance, People, and Operations to align IT operations with business strategy and growth objectives.
- Lead global end-user IT operations—including help desk/ticketing, remote support, device provisioning, and onboarding/offboarding—across multiple geographies and time zones.
- Define and optimize standard operating procedures (SOPs), SLAs, key metrics, and dashboards to ensure reliability, responsiveness, and transparency in IT operations.
- Own vendor and MSP relationships, ensuring accountability, cost efficiency, and seamless collaboration between internal teams and external providers.
- Drive continuous improvement by building a culture of service excellence, proactive support, and operational rigor for a fully distributed workforce.
- Build and scale a small but high-impact team, setting vision, culture, and technical direction for global service delivery.
What We’re Looking For
- 10+ years of progressive IT experience, with 3+ years leading teams in fast-growing, distributed, or remote environments (fintech or crypto preferred).
- Proven ability to align IT strategy with company goals and deliver outcomes that improve reliability, security, and user experience.
- Strong technical operator with deep experience in endpoint management, network fundamentals, and SaaS administration.
- Security-first mindset—comfortable operating in high-risk environments and partnering closely with Security to safeguard users, devices, and data.
- Hands-on problem solver who enjoys rolling up your sleeves to build, automate, and improve systems—not just delegate.
- Exceptional communicator, able to translate technical operations into clear business impact and influence cross-functional priorities.
- Process-oriented and detail-driven, with a bias for identifying and resolving operational gaps before they cause friction.
- Self-starter who thrives in dynamic, fast-changing environments and enjoys building structure where none exists.
- Passion for crypto/web3, or genuine curiosity to learn about the ecosystem.
Nice to Have
- Experience supporting a global, distributed workforce across varied OS and device environments.
- Background in high-security environments (e.g. fintech, trading, or crypto)—where uptime, endpoint hygiene, and access controls are mission-critical.
- Exposure to security frameworks and practices (e.g., least privilege, device posture enforcement, zero trust), not just compliance checklists.
- Prior experience in a scale-up tech company adapting quickly to new tools and challenges.
Why Work with Us
Opportunity
We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 15M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.
There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!
Benefits
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision) — 100% covered
- Stipend for your ideal remote set-up
- Flexible hours and a supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Monthly wellness benefit
- Weekly meal benefit
- Global off-sites
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
The target base salary for this role will range between $200,000 to $240,000 with the addition of equity and benefits. This is determined by a few factors including your skillset, prior relevant experience, quality of interviews and market factors (such as location) at the point in time of offer.
By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.
