Job Title: Systems Administrator - LMS
Location: UK
The Chainalysis Global Services Team drives education and mastery of cryptocurrency technology and Chainalysis products throughout the ecosystem. Our team can command a room, build engaging content, and speak to every level of expertise. We know how our products are used in the real-world and help our customers become experts too.
The Global Services Systems Administrator, will play a crucial role in providing essential technical administration and operational support for a multitude of applications, including our learning management system. This position will ensure the efficient delivery of high-quality educational resources to our customers and partners, fostering a collaborative environment that drives continuous improvement and excellence.
In this role, you’ll:
- Oversee the daily operations and technical administration of our Learning Management System, ensuring flawless execution and delivery.
- Provide second-line support for complex user issues, troubleshooting technical problems that require platform expertise and deep system knowledge.
- Manage platform configuration including roles/permissions, catalog structure, SSO/SCIM implementation, and domains/tenants.
- Build reliable data exports to Databricks and maintain data definitions for consistency across systems.
- Create and maintain standard dashboards for customers and CSMs, implement cohort tracking, maintain audit trails, and meet SLAs on data requests.
- Ensure platform meets accessibility standards, exam integrity policies, and passes privacy/security reviews.
- Lead change management processes including release notes, sandbox testing, incident response, and vendor coordination.
We’re looking for candidates who have:
- Technical Integration Knowledge, particularly with Salesforce and Customer Success platforms
- SQL and Reporting Skills, enabling data analysis and custom report creation
- Project Management Experience, especially in managing multiple high-priority projects, maintaining organized tracking and proactive issue escalation
- A demonstrated ability to collaborate cross-functionally to deliver initiatives, fostering strong relationships with diverse groups to achieve outstanding outcomes
- Effective Communication Skills: show impeccable business and technical communication skills, enabling effective interaction with global team members and customers.
Nice to have experience:
- Experience in LMS Administration or Learning Technology Operations, ideally in a customer education environment
- Experience supporting enterprise SaaS platforms
- Change management certification
- Interest in Industry and Technology: Curiosity and willingness to learn about cryptocurrency, cybersecurity, economics, and related subjects. Openness to stepping out of your comfort zone to grasp industry trends and innovative solutions.
About Chainalysis
Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.
